Sam helped the reviewer buy this property

Item: Sam Inan
Rating: 1
Author: Buyer

Price not available

6/98 Westbury Street

Balaclava

Townhouse

9 months ago

Verified Review

Lack of transparency

We bought a property recently from Belle St Kilda The agents were friendly during inspections, and very prompt in their communication. That being said, several appliances were sold as working in the advertisement. The contract of sale made mention of one specific appliance that was not working, however not the others. When it came to settlement, several appliances were not working, causing us to incur more than $5,000 in replacement costs. I cannot recommend Sam on this basis, as I couldn’t imagine how he can stand behind treating customers in this way. It’s exactly this type of shark-like behaviour that gives real estate agents a bad name… where the sale of a property is simply a transaction, expecting no emotion, and is routinely focused on investment and profitability. Gross.

Buyer

Dear Nic & Joyce, Thank you for taking the time to share your feedback. I'm really sorry to hear that your experience has led to this rating, especially given the positive rapport we built throughout the process. Throughout the negotiation and post-sale period, I appreciated your kind words and acknowledgment of my consistent communication and commitment to ensuring a smooth transaction. It was a pleasure working with you, and your gratitude throughout made the experience feel mutually respectful and collaborative. As this is the first time I’ve received feedback of this nature, I take it seriously and am open to understanding where expectations may not have aligned. If there’s anything specific you’d like to discuss outside of our recent telephone conversation, I would welcome the opportunity to speak with you directly and constructively again. Also, I reiterate that our trades are all wonderful and can potentially help with the cooktop instead of replacing it. Wishing you all the very best in your new home.

Sam responded on 11 Aug 2025