Thank you for your feedback. I'm genuinely sorry to hear that you felt there was a lack of communication during the sale of your property.
Unfortunately, I was unexpectedly away from the business for an extended period due to an injury, surgery, and a period of annual leave. During that time, your sale was looked after by my colleague, Aaron Downie, to ensure you continued to receive support. I'm pleased Aaron was able to assist you, and I appreciate the kind feedback you left for him (5 Stars) :)...
I do understand your disappointment at not hearing from me personally, and I apologise for that. Thank you for taking the time to share your experience, and I wish you all the very best for the future.
Sam responded on 28 Jul 2026