Sandy helped the reviewer buy this property

Nice lady, love the house… but could sharpen up her processes to excel

Sandy was lovely and good to deal with in the early stages. Purchasing and also initially, she was on holidays and answered most our questions over text or email which was also appreciated. But then when she got back assume she got swamped, then went away again, she missed key details in correspondence and also made a few errors and misinformation along the way. When it came to the final inspection which we requested with plenty of notice some additional time to measure as we were downsizing and needed to replace a lot of furniture, we walked in, having a 2 hour round trip, she immediately rushed us and said “we had to be quick as she had somewhere else to be”. This was only the 2nd time we’d seen our new home. There was a small issue picked up which she had resolved for us after requesting it. For handover the date was booked well in advance, but she still couldn’t make it. Final point of contact was a phone call at settlement. She said the keys were with the neighbour and she would give us a follow up call after. We ended up getting the keys off a neighbour we’d never met. Had no bottle of wine, bunch of flowers or even a Thankyou card waiting, no follow up call, and we have never heard from Sandy again (beside this request for a review). Left to feel somewhat unimportant at one of the most important times in our life and felt her loyalty was more with the seller and not so much us as the purchasers. We were also left with a leaking toilet and a couple of dodgy light switches that if we were given the time of day at the final inspection, these items would have probably been picked up. The selling agent of our old house had a much more thorough process. We thank Sandy for her time, we really love the house, the area, the deal, we’ve already done a lot of upgrades, but also hope she’s takes our constructive criticism as former professional salespeople onboard to improve the experience for other clients going forward.