Sarah Turnbull
Challenging Experience
My experience with this Agent during the purchase of the property was far below the level of professionalism I expected. Communication consistently felt one‑sided, with a tone that often came across as forceful and dismissive rather than supportive, making genuine assistance difficult to access. Concerns raised about the property were met with defensiveness rather than support or clarity. Important details were handled in ways that created confusion instead of confidence. The property itself was appealing, but the process of securing it was made unnecessarily difficult. This level of service does not reflect the care or attention expected from a real estate professional.
B
Buyer
We're sorry to hear you feel this way. Throughout the sale we made every effort to accommodate your requests, including a number of matters beyond the scope of a typical sales process, as our priority is always to achieve the best possible outcome for our clients. That said, we're disappointed to know your experience fell short of your expectations and would appreciate the opportunity to discuss your concerns directly and see what more we can do to assist.
Sarah responded on 27 Jul 2026
See who was involved in this review
