Scott helped the reviewer buy this property

Unprofessional Agency and unpleasant experience

Reflecting on this incredibly frustrating experience, I'm filled with anger and dismay. As ordinary buyers, we put in significant effort and resources to buy a house, only to face a shocking situation at settlement. On the day we were supposed to get the keys to our new home, we learned that the previous homeowner still had a set. This shows unbelievable irresponsibility and unprofessionalism. We fully paid for the house, expecting a smooth transition, but the agent proceeded without all the keys and let the former homeowner leave, showing a clear disregard for our interests. The state of the house was appalling. The front yard was littered with rubbish, and the inside was worse, with trash everywhere, water and garbage in the laundry room, refuse in the bedroom cabinets, and half-eaten food in the kitchen. It was a complete mess, totally opposite to the home we anticipated. The agency had a duty to ensure we received all keys and that the property was clean. They failed miserably. Trying to reach the selling agent proved futile, with only a meaningless apology from the agency's front desk. I regret ever dealing with this agency and would strongly advise others to avoid them. This experience is not just infuriating but a reminder to always protect our rights against such unacceptable behavior.