Shabina Yakub's reviews
Shabina Yakub

Shabina Yakub

  4.7   (20 reviews)

89 Belleview Crescent

Shabina helped the reviewer sell this property

Shabina Yakub
$1,205,000
89 Belleview Crescent
Dianella
4
2
2
House

10 months ago

HouseSellerView

Unfortunately, our experience with this sales agent was quite disappointing. From the beginning, there were issues with communication and consistency. She frequently forgot key details from our initial discussions about the sales approach, which made us feel like our concerns and preferences were not being taken seriously. One of the most surprising and frustrating moments was when she advised us not to bother presenting the house well for the home open. This goes against basic sales strategy and, in our view, showed a lack of care and expertise. First impressions matter, and this advice did not reflect a high standard of professionalism. After just one open home, when we didn’t receive the asking price, she strongly urged us to accept a lower offer. Rather than working with us on a longer-term strategy or adjusting the marketing, she seemed more focused on closing the deal quickly—regardless of what was in our best interest. Overall, we lost confidence in her ability to represent our property effectively. Her guidance often felt more beneficial to her than to us as the sellers. Professionalism, strategic thinking, and clear communication are essential in a real estate agent, and unfortunately, these were lacking in our experience.

S
Seller
Shabina
Thank you for your feedback. I’m genuinely disappointed to hear that your experience didn’t reflect the positive outcome we achieved together. Throughout the campaign, I made every effort to accommodate your preferences — from adjusting the marketing timeline, to helping with mid-campaign changes, and assisting when your finance fell through by connecting you with a broker who helped secure your loan. I also want to clarify that at no point did I pressure you to accept any offer. As confirmed in our texts and emails, I clearly stated we would continue marketing until the right buyer came along — and we did. My role is to present all offers transparently and support your decision-making, not influence it. I understand the process was stressful at times, and I truly did my best to help you stay calm and see things clearly. I responded to every message you sent — including late-night ones — because I care about being there for my clients whenever they need support. While there were moments when my advice wasn’t taken on board — particularly around legal and procedural matters — I always acted with your best interests at heart, and in line with legislation and professional standards. While I respect your perspective, I remain committed to delivering honest, responsive, and thoughtful service — a standard reflected in the experiences of many other clients. I sincerely wish you all the best moving forward.
Shabina responded on 05 Aug 2025

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Shabina Yakub
Shabina Yakub

Principal / Director / Sales Executive

View profile   4.7   (20 reviews)
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