Shahbaj Brar
Not a good experience
I engaged a Ray White agent to sell my property and was disappointed with the overall service. Communication was poor—calls were often ignored or not returned, and updates were delayed. Two days before settlement, I was informed of repair costs with no time to seek alternative quotes or assess the necessity. I had to proceed under pressure, despite concerns about inflated pricing. The lack of transparency and responsiveness made the process unnecessarily stressful. Based on this experience, I would not recommend Ray White for property matters.
S
Seller
Hi Rachna Verma,
Thank you for taking the time to share your feedback.
We would like to clarify that the issues raised regarding your property were already identified and documented by your previous property manager before you placed the property on the market for sale. You were fully aware of these matters, and it was your choice not to have them rectified. In fact, your tenants had been very patient and kind in coping with these issues for a long time, despite them remaining unresolved.
With respect to communication, we take this very seriously. Our records show that most of your calls were returned within two hours. However, there were occasions where you contacted us around 9:00PM and expected us to speak with the buyer’s agent at that time, which was neither acceptable nor reasonable.
We also wish to note that you were given the option to obtain your own independent quotes for the repairs, but you chose not to. Furthermore, we consistently encouraged you to consult with your settlement agent or seek independent legal advice before making decisions, but you declined to do so.
While we understand that unexpected repair costs can be frustrating, these matters were not new or hidden, and had they been addressed earlier, the process would have been much smoother. Our team acted in the best interests of ensuring the sale proceeded successfully under the circumstances.
We appreciate your feedback and remain committed to providing professional service and transparency to all of our clients.
Shahbaj responded on 18 Aug 2025
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