Shaun helped the reviewer sell this property

Item: Shaun Hogarth
Rating: 3
Author: Seller

Price not available

52 Blue Fin Dr

Golden Bay

House

7 months ago

Verified Review

Very average

Firstly signed on to having Shaun as our agent as he appeared very professional, calm and seemed to know about the market with his own experiences also. Some things that influenced my ratings were things id expect from an agent like to be on the ball with arriving early and not forgetting viewing times, communicating that a viewing had finished and it was ok to return but it wasnt consistent.we were advised not to negotiate price with the buyer first while they discussed with their broker, I wish we had as they then were offended when we did try to negotiate and could have almost lost that buyer.We recieved what was expected in the end to move on and the timing of the sale wasn't too long.

Seller

Hi Naomi, Thank you again for your feedback and for trusting me with the sale of your property. I genuinely appreciate you taking the time to share your thoughts, as it helps me refine the service I provide. I’d like to sincerely apologise for the communication inconsistency during the week I was unwell with the flu. Unfortunately, the scheduled viewing was entered into my calendar 20 minutes later than intended. Thankfully, I was able to contact the two buyers who arrived early, and the inspection still proceeded smoothly from there. I also want to provide some clarity around the negotiation process, which was certainly a complex one. The buyer initially indicated they were prepared to offer the full asking price—an excellent result given the appraised value and earlier offers that were significantly lower. I understand you wished to explore a higher counteroffer, while your in-laws and I were concerned that a large increase above asking price could jeopardise the buyer’s interest. You asked that the counteroffer still be presented, and to protect your position, I assured you I would first secure the buyers’ offer in writing. Once that was achieved, your counteroffer was submitted, however one of the buyers took offence and withdrew, which was the risk I had expressed. Your in-laws were understandably distressed and requested that I do everything possible to re-engage the buyers. After several days of negotiations, I was pleased to secure their original offer again. They have since provided a wonderful review, recognising the challenges navigated and the strong outcome achieved for the family. I’m glad we reached a successful sale in a timely manner, and it’s always my goal that every client feels fully supported throughout the process. If there is anything further you’d like to discuss or any way I can continue to assist, please feel free to get in touch. Thank you again, and I wish you all the very best moving forward. Warm regards, Shaun Hogarth

Shaun responded on 01 Oct 2025