Shaun is a very professional and trustworthy home selling agent. He and his team supported us as expected during the entire sales process. Communication was clear. Overall, the experience was smooth and satisfying.
We have decided to use Shaun as our agent after interviewing a number of agents. Shaun has better fee structure, confident with his strategy and also see greater value of our property compared to other agents. He was fast to get the property to market, handled everything efficiently, and sold the property after only 1 open home with above expectation price, due to his strategy to target the right market segment.
Shaun has helped my search for an apartment in a very honest and trustworthy way. I am an interstate purchaser and he has been a wonderful advocate for his industry and I have been able to successfully secure a lovely property with his help, thus meeting my needs as an owner occupier. His kindness, hardworking and thorough knowledge of the ACT market has been very reassuring. When I needed answers to the many and varied questions, he has been a font of knowledge. Nothing was a problem. I highly recommend Shaun to any prospective buyer or seller if you need an engaged, respectful and dedicated real estate professional. On meeting him he is a polite man and demonstrates attention to detail and pride in his own personal presentation.
Choosing an agent is a big decision and I am so glad I made the correct decision. Shaun was calm, clear in his communication and efficient. The whole process was simple and stress free. I would highly recommend Shaun to anyone.
I consulted multiple agents when I started to think about selling my house. One thing that came as a surprise was that selling a house was no less daunting process than buying one. I decided to go with Shaun because of his experience and because he suggested a very simple and logical process. Other agents suggested a lot of things that a I needed to do to make the property presentable or sellable and to be honest most of it sounded like an expensive overdo. On top of that those suggested processes were much lengthier and sounded needlessly intricate. Not only did Shaun took this stress away from us, he achieved an excellent selling price for the property too. I would definitely recommend him to anyone who is looking to sell his house using a no-nonsense approach.
We sold our first property through Shaun. He was extremely professional, knowledgable and efficient. Even after selling our home he has provided us real estate advice and assistance. He made the process extremely easy and stress free. For future properties I will be looking to engage with his services again. Thank you again Shaun!
We worked with Shaun to purchase a property. He kept us in the loop, was clear and transparent and helped us work through the process. He had a lot of time for us and was very helpful.
Shaun sold another house for me with record price in this slow and tough property market. He is defiantly a Number-1 Agent in Canberra. I will strongly recommend if you. Wed to sell your property. He is a good lad.
We had an excellent experience with him twice . His knowledge and experience help us buying our first home without any stress as first home buyer. His expertise of market knowledge help us save money.
I recently purchased a property through Shaun, and unfortunately, the experience was quite frustrating. Throughout the process, I encountered numerous unreasonable discussions, illogical responses, and unnecessary diversions from the core matters. The only reason I went ahead with the purchase was because I got the property for a good price — had it been $10K–$20K more, I would have walked away solely due to the poor experience with the agent. At settlement, the property was not cleaned properly, despite this being agreed upon beforehand. When we raised our concerns, we received dismissive and unprofessional responses such as, "You bought the property as is, so you get it as is," or "The seller isn't paying well," and even, "Your standards are too high", "You arrange the cleaner I pay him. (1 day before settlement)." There were also leftover materials like oil, paint, and chemical waste in the shed. Despite multiple requests through our solicitor, cleaning receipts were never provided, and the waste was not removed. Communication was also a major issue. Emails often went unanswered for days — in one instance, I had to wait nearly four days for a response during the exchange period, even after following up with phone calls. Not sure if the seller wasn't responding, but this is what it is. Typically, in real estate, it's common courtesy to provide a small congratulatory gift after settlement to thank buyers and build future rapport. This agency didn’t bother with any such gesture — though given the experience, I wasn’t expecting one. In summary, while I’m happy with the property itself, the purchasing process was far from smooth. I would think twice before dealing with this agency again.
Selling my property in Canberra was a smooth and stress-free experience thanks to Shaun from Impact Properties. From the initial appraisal to the final sale, they were professional, reliable, and incredibly proactive. Their knowledge of the local market was spot-on, and their marketing strategy attracted strong interest right away. Shaun communicated clearly throughout the entire process, always keeping me informed and offering honest, strategic advice. His negotiation skills were outstanding, and we were satisfied with the final sale result. I truly felt like Shaun had my best interests at heart. If you’re looking to sell in Canberra, I can’t recommend Shaun highly enough. A five-star experience from start to finish!
Shaun made selling our home an absolute breeze. From the first interaction he was professional and knowledgeable and that gave us confidence. Communication was outstanding and Shaun got in and made things happen quickly which was exactly what we needed. Would highly recommend Shaun and we look forward utilising him in the future.
