I would highly recommend finding another agent to sell with. If you are buying you are in trouble as this agent is unable to do one of the only jobs required of them - answer or return a phone call. If you are lucky enough to get a copy of the contract simply forward correspondence through the sellers solicitor as this agent is doing a massive disservice to their seller. This review also applies to her daddy - Richard Luton - really not sure why buyers list with them considering how many amazing agents are out there!