Dealing with Stefan was an absolute pleasure. His professionalism-outstanding, communication skills-excellent, knowledge of the property market-exceptional. An honest and approachable character. Highly recommended.
We were so pleased with Stefan and the Fletchers team selling our house. They worked hard and found the right buyer to make it their new home! Stefan’s style is all about honest open communication, integrity and getting to work for his clients. Fletcher’s work hard to maintain a classic, honest and modern approach to selling people’s home in such a respectful manner. We’ve truly appreciated all the guidance and advice every step of the way!
Stefan is very professional and a pleasure to deal with. He provided regular and very thorough updates, with useful insights linked in with his market knowledge and intelligence. We were pleased with the outcome Stefan and the team were able to deliver for us.
Stefan was polite and easy to talk to, did not seem to try to spin the story or mislead. It was an easy experience
Stefan went over and above, helping arrange trades and stylists pre-listing and organising addition inspection dates to maximise the buyer pool. Brought in a huge number of groups via the viewings and exceed expectations on price.
Stefan at all times was upfront and professional. As I wasn't living in the area of the sale we had to operate remotely. Stefan always reported comprehensively on the number of inspections each day and did not give me false expectations about the likelihood of a sale. On the day of the auction, he managed to successfully sell the property well and truly above our asking price.
It was wonder to get another chance to work with Stefan again. He was extremely professional throughout the process and was able to guide us to make all the right decisions. He was able to produce such amazing results in a difficult climate to sell. He persisted which allowed us to reach a price that we were very pleased with. He's a wonderful agent to work with. Highly recommend!
Many of our friends, neighbours and colleagues were always happy to share 'bad' stories of buying and selling their home and it's all about your 'luck' on the day. I recommend removing 'luck' from the equation. You need to choose a person in real estate who is savvy, knowledgeable, strategic and personable then you can go no further than Stefan Cook from Fletchers. After a bit of a rocky start in our campaign we put our trust in the advice given by Stefan even though it was difficult to reduce our price range and extend our campaign. We worked with him collaboratively (not behind and not beside but WITH) to strategically ensure we could understand the market, the buyers and ultimately removing 'luck' from the equation. On auction day we had 4 Fletchers agents who actively 'worked' the crowd. These were a smart bunch! Stefan knew every buyer (and even those not there to bid) by name, their background and had an excellent feel for where they were at in their thinking. This is a rare set of skills. If I had to be really picky it would be the time of arrival before the open house which was often only 10 minutes or less. In reality this made no difference at all but to 2 anxious sellers it felt like a lifetime. We took Stefan's guidance on a reserve price which was far below our 'ideal' but we listened to the thinking and reasoning with an open mind. This paid off but it wasn't 'luck'. It was foresight, knowledge and excellent skills. We were in good hands and we are very grateful to Stefan, Ash and all the team at Fletchers who looked after the sale of our house and especially those anxiety moments with such compassion and care. Thank you!
Previously came across Stefan at other opens in the Box Hill area. He was very personable at the opens, had a great recall and local knowledge and recognise us despite our infrequent attendance at opens. He came across as a genuine and friendly person which made him unique with a lot of other agents. We wanted a premium price and Stefan performed outstanding in working for us as opposed to focusing on his commission. He had an extensive knowledge of the local area and sales histories. There were no smoke and mirrors in how he worked with us and with purchasers to achieve our desired outcome. Other listing agents in the area often delegate opens to other staff members. Stefan was present at all opens so was able to consistently promote our property and build relationships with potential buyers. Thank you for your efforts and I will definitely look to your for future sales and purchases.
Stefan is a complete gentleman. He gave excellent feed back on the level of interest and the drivers for each potential buyer. I had confidence that Stefan was representing my property honestly, and that he was respected and trusted by buyers. We could not have asked for more.
