I originally purchased my property through McGrath Real Estate, working with Ben Roberts and Stephen Lord in 2020. My experience with Stephen during the purchase was outstanding, so when the time came to sell, returning to McGrath Norwest was an obvious decision. From the start, Ben Roberts and Stephen Lord made the entire process seamless. Their knowledge of the market, guidance on pricing expectations, and insights into current market trends gave me great confidence. They were consistently responsive, professional, and supportive at every stage, particularly with marketing and strategy. The final result exceeded my expectations. Ben’s communication throughout the campaign was exceptional — I was kept fully informed at all times. Impressively, the property was sold in less than 48 hours. This experience truly highlighted the value of working with high-quality agents. The difference between dealing with top-tier professionals versus average agents offering lower fees is significant. I couldn’t be happier with the outcome and the overall experience.

Stephen has been friendly, accommodating and honest in all my dealings with him. He eagerly answered all questions during the inspection & is genuine &transparent which helped a lot to seal the deal. When we had issues regarding the settlement (thanks to the owners solicitor), he politely reached out to ask the details and understand what is happening. I truly think that his professionalism, honesty & being genuine make him stand out as an exceptional agent in this crowded property market.

Stephen has been very straightforward and approachable. Was a pleasure to work with him, and we are very thankful to him for getting us this nice property. Wish him all the best!

We spoke to lots of agents but decided to choose Stephen from McGraths at Rouse Hill to sell our house of 20 years. Stephen was professional, understanding and easy to talk to. We put our house on the market with Stephen and a week later we went into lock down with Covid. Despite all of this Stephen was able to get us the price we wanted and all during a challenging situation. He always provided feedback. He made the selling process very easy.

Stephen was fantastic to deal with from day 1. Stephens knowledge of the area and housing industry in general was outstanding, We then had him come to look at our house out of area and he sold it with 24 hours from listing it. Couldn't be happier to refer him to friends and family as i know he will do a outstanding job.

What an amazing experience, stephen handled our sale well above our expectations as a real estate agent and should be applauded for this! He liaised with our conveyancer Directly and also gave is very regular updates after open homes and inspections. He was always available on the phone to answer any silly questions we had and just went above and beyond to find a win win for both us and our buyer! Great service.

We've been extremely impressed with Stephen throughout the process. By far the best agent we've dealt with in Sydney. From the first phone call I had, through the offer process to the follow ups post-exchange he's been great. Extensive local knowlegde and experience, a quick appreciation of our goals and situation and always providing straight, honest assessments which was refreshing. He tells it like it is. Friendly, courteous and always available to take our calls; Stephen went above and beyond to accomodate property viewings at times which suited us and acted with complete integrity at all times. Whether you're buyng or selling we couldn't recommend Stephen highly enough.

Many agents sprout that they always have your best interests but it simply isn't the case. Stephen however is exactly what he says. An agent that is honest and will keep you focused throughout the selling process. The recent sale of our property wasn't easy, we had bought at the peak of the market and started to try and sell as the market was declining. It took us 7 mths, but Stephen was there through it all, keeping us focused on the end goal, ensuring our expectations were kept in line with what was happening in the market. We had an offer at about the 4mth mark that fell through in the cooling off period but Stephen's perseverance actually resulted in us getting a better price than the deal that fell through. If you are looking for an agent that really does have your best interests at heart and can close the deal no matter how bad the market then look no further.

Stephen Lord is simply the best agent in The Hills. From the start I felt that he had our interests at heart, and took the time to really understand exactly what we were looking to achieve from our sale, from the settlement period through to our price expectations. He also worked with us at each step of the way, using his wealth of experience to support us in preparing our home for sale, and ahead of the open homes. Stephen also ensured we knew exactly what the feedback was from prospective purchasers straight away, we never had to ask. His calm demeanor was refreshing, and his honesty was invaluable. Stephen is an unassuming man who gets the job done, and I wouldn't hesitate to recommend him.

Stephen went beyond what I expected of an agent. He kept me informed and appraised through every step of selling journey. He advised me of the strategy he would use to maximise my sale price and delivered. I would have no hesitation selling with Stephen Lord again.

This is the second property that I have sold with Mr Stephen Lord. I would recommend him to family and friends. Stephen goes above and beyond and gives you the confidence required for this sort of transaction. I was particularly happy with the price achieved as it was well above my expectation even though I had listed the property previously with two other local agencies in the hills district. Some Real Estate agents would just sell anything off their stock list where Stephen gave my listing the attention it deserves and ensured it was sold and sold for more importantly the price abover what I wanted.

After selling 2 properties for us over the last 8 months, I can honestly say that Stephen is one of the best agents I have ever used. While the first sold relatively quickly, this last one took awhile as it just so happened to coincide with the downturn in the market. It would have been very easy to just give in and take the property off the market but Stephen kept us focused on the bigger picture. Stephen always follwed up promptly with all who visited the open house and kept us updated throughout the whole process. Do youurself a favour and don't look any further than Stephen for your agent.