Steven and his team gave me confidence from the start that my needs were being heard and my questions were being answered. I never had to chase for updates, they were always ahead of the mark, providing prompt feedback after each open. The communication and professionalism made the whole process feel supported and well managed. An excellent experience all round.

Really great to work with. Communication was clear and easy the whole time, and they kept me updated without me having to chase anything. They know the market well and gave solid advice that actually helped with decisions. Negotiation-wise, they handled things confidently and got a good outcome. Overall very professional but still friendly and approachable. Would definitely recommend.

Fantastic communicator, always available when we needed him. Amazing video presentation skills that helped to show off our home in its entirety.

Once the auction was over, the service from this agency disappeared. We encountered significant issues at settlement, including non-functional smoke alarms (a major safety breach) and property damage that wasn't there during the initial viewing. ​Instead of helping resolve these minor issues, the agency and Stephen Moss were dismissive. They even failed to ensure a full set of keys was provided, forcing us to change all the locks on day one. If you are buying through this office, do not trust verbal promises—get everything in writing and insist on a final inspection regardless of what the agent tells you.