We engaged Stephen to sell our house in Deakin ACT in Apr 2023. This was despite a cooling house market and a desire to build on the south coast. Our house had been rented for the previous three and a half years, and our tenants had recently vacated. Stephen provided one of three proposals we obtained. He wasn’t the cheapest, and he had quoted for the highest amount of commission of the three. However, we selected Stephen and his team due to his quiet and understated confidence, a feeling of instinctive trust, his demonstrated professional knowledge and understanding of the housing in our area, and his personable and honest demeanour. The outcome for us was well above the market assessed price at the time, and significantly above our reserve price. We had also encountered a number of unexpected complications that required resolution to prepare for sale. These are the highlights of working with him for the sale: - His recommendation to sell by auction - His professional excellence and skill in personally conducting the auction - He listened to our preferred reserve price and then provided valued and clear advice on what to actually set for the reserve - Unfailingly sage advice, that was timely, and helped remove complexity (particularly for engineering approvals and house repairs) - Transparency and thoroughness throughout the process - He went above and beyond a normal agents role to assist us (we resided remotely on the south coast and Stephen and his team represented us and coordinated engagements on our behalf to prepare the property) - He clearly advised the highest priorities for our action to prepare the property - Always explained when he didn’t have an answer and then sought additional expert advice. We could not be happier with the result and thank Stephen and his team for the excellence they displayed in helping and enabling the sale of our house. We have no hesitation in personally recommending Stephen and the LJ Hooker team with the utmost confidence.


