Stephen helped the reviewer buy this property

Professional, genuine and a pleasure to deal with

Stephen Ward of @Realty was the selling agent for our recent home purchase in Cairns, and we couldn't have been happier with the way he managed the process. As buyers, we recognised that Stephen's primary responsibility was to represent the interests of his client, the seller. However, throughout our dealings with him, both directly and through our buyers agent, he demonstrated that achieving a good outcome for his client needn't come at the expense of a positive experience for the purchaser. Stephen was genuine, warm, approachable and consistently professional. He maintained open lines of communication, responded promptly to questions and helped ensure that negotiations and the various steps towards purchase progressed smoothly and constructively. What we particularly appreciated was his ability to balance the interests of both parties with fairness, transparency and goodwill, without losing sight of his responsibility to the seller. Buying a home can sometimes feel adversarial. Stephen helped make our experience collaborative and positive instead. We'd happily recommend him to anyone considering selling their property.