Susan's profile

Susan's reviews

  4.7  
Susan has 24 reviewsacross 6 different locations, showing 12.
over 6 years ago
Amazing selling experience

Susan worked tirelessly to sell our home, always with a smile and professionalism. I would highly recommend Susan and Upside, my experience was painless.

over 6 years ago
Happy Buyer

Susan was great - understanding both my and vendors situation helped us both achieve a good result . Very excited in finding my new home and all happened very quickly but Susan was awesome in making it all easy.

over 6 years ago
Above and beyond

Susan was so helpful to us as first time sellers. She did everything she could to help sell the house, extra opens when we thought it would help. Explained things if we were unsure. Always promptly answered enquiries and constantly kept us in the loop. We had a deadline and when I was stressed and worried she gave the reassurance we needed. Stayed back at opens when she was free and there were interested buyers.

over 6 years ago
Put at ease with a smile

We have loved working with Susan. As first home buyers, we were naturally nervous about the whole process and had a lot of questions about the whole process, but Susan was reassuring, incredibly easy to contact, and made everything go as smoothly as possible. Not only that, but she understood the emotional importance of buying our first home, and went above and beyond to give the moment the importance it deserved.

over 6 years ago
Very happy with Susan

Susan was a great agent and we were very happy with our experience all round.

almost 7 years ago
The service represented is the service received

Susan's market knowledge was comprehensive AND accurate. Susan demonstrated complete professionalism. Susan was approachable, answered any questions without hesitation, in a friendly manner. I am happy to have chosen Upside, Susan achieved a great result in a difficult market and Upside's commission is beyond competitive. I know I saved a five figure sum - had I chosen another agent.

almost 7 years ago
Friendly, quick to respond, helpful and accommodating

Susan was really helpful throughout the purchase process. We lived over an hour away from the house we were buying and she was happy to work around us, always on time, friendly, happy to answer questions and encouraged us to make the decision to buy!

about 7 years ago
Went above and beyond in all aspects of our dealings

Susan was always an absolute pleasure to deal with and despite Purple Bricks ceasing operations in the middle of our campaign - at her own time and expense Susan continued all the work with us through to final sale, inspections and settlement. Susan is down to earth and absolutely willing to go the extra mile for her clients. Extremely responsive and customer service driven. Thanks Susan for running a great campaign and always being there for us.

over 7 years ago
Great agent

Susan is a very lovely helpful lady. I would highly recommend Susan to sell any properties

over 7 years ago
Customer focused and very professional

I really enjoyed my dealings with Susan. I was kept up to date with requirements and expectations throughout the purchase journey. Susan made sure dealings were transparent such that we knew what was going on at every step and that there were no surprises. In short, great customer service, friendly and professional.

over 7 years ago
Very pleased

Susan and the McMillan team we’re great to work with. They were informative, accommodating and very helpful. Thankyou For a lovely, easy experience

over 7 years ago
A pleasure to do business with such a beautiful genuine lady!

Amazing successful sale under extremely difficult circumstances, I take my hat off to Susan Smith who was always supportive, gave constant feedback, worked diligently and remained positive throughout. I know she went the extra mile to help even making contact on her days off and I am extremely grateful to her. A lovely hard working woman who was a pleasure to do business with, couldn't recommend her more highly. Kind Regards Annette

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