We found Tess to be quite simply an incredible agent. Tess provided service above and beyond every expectation. Tess was diligent, listened to our needs, and provided service beyond every expectation we had. The advice we recived from her was acurate and up to date as to market expectations and requirements for the sale of our property from preparation to marketing and the auction itself. We would not hesitate to recommend Tess to our family, our friends or anyone else who was looking for an agent who delivers the service you want when selling what is for most of us our largest asset.

Tess Mailman of Belle Property Frenchs Forest recently handled the sale of our house in St Ives. Right from the outset she clearly explained to us the entire sale process including the terms and conditions of our agreement with her firm. She went through the paperwork in detail and answered all our questions in a straightforward way. She provided details to us (in many cases made the bookings herself on our behalf) of the stylist, the removalists, an excellent handyman, cleaners, a gardener and so on to get our house in a perfect condition for the sale. She was happy to open our house for inspection for those potential buyers who could not visit the house during the official viewing times, and worked tirelessly calling all who had viewed the house for their feedback. During the sales campaign, she called us with regular updates and met with us formally each week to provide us with a verbal and a written progress report. She consulted us and gave us invaluable advice about each opportunity before calling the buyers of our decision. After just 18 days into the campaign, she not only sold the house for us prior to auction but also for a price which was well above our expectation. We could not have been more pleased with the final outcome. We have come to like Tess very much over the past several weeks. She has always been calm, patient, energetic and she kept us informed about any development. Although we are unlikely to see much of her now that our house has been sold, we will keep in touch with her and recommend her highly to all our family, friends and work colleagues who may be looking for an agent to sell their property. We will certainly miss Tess’ smile and friendly personality. Janet & Rashmi Shah Tel: 0422 31 5144 Email: rashmi@groveint.com.au

I would like to express my appreciation for you being courteous and managing it in a professional manner. You have always addressed to me in a friendly, happy manner and were efficient in all your dealings. You have been an excellent liaison between us and the buyers. It has been a pleasure to be on the receiving end of your professional and courteous attitude. I can strongly recommend you for any real estate needs. Thank you once again for your help.

Tess has been really great to deal with throughout the purchase of our new home. From answering questions (including the stupid ones!!) at our house viewings every weekend for what seemed forever, all the way through to arranging for us to access the property after we bought, and waiting for longer than you'd expect when our tradesmen didn't arrive on time....Tess was brilliant. In a competitive (aka rubbish) market for buyers, she's been a refreshing change to some of the other real estate agents we've come across in the local area. She's a genuine person and a pleasure to deal with. We're really pleased with our new home and I'd recommend working with Tess to anyone.

Tess communicated well through the process and acted with integrity. We found the process to be ell managed overall.

Tess was warm, sincere and always a pleasure to be around - I felt in comfortable hands and knew she was always trying her best to get me a good outcome. Highly recommended

From our first contact with Tess and her team we were very impressed. This carried through to the sale and then post sale service of our home. At every stage of the sale process we were kept fully informed of the progress. Tess's cordial yet professional manner was maintained throughout our dealings and was much appreciated. Tess was not afraid to work long hours when required to achieve the best outcome for us. We are very thankful to her for selling our property and instilling confidence in us.

I've always been dubious when it comes to dealing with estate agents, but Tess has been a breath of fresh air. She is knowledgeable, caring and one of the most sincere people that I've ever met in the industry. I would not hesitate to buy another house from Tess or sell or property through her. Thanks again, Tess

We recently bought a property through Tess and found the whole experience very satisfying. Tess was very professional, courteous, helpful and friendly throughout the buying process. She responded immediately to requests for further information and kept us up to date on what was happening. Being first home buyers the process can be quite daunting, but Tess guided us and put us at ease, making the whole experience a positive one. I will definitely contact her if we require assistance in the real estate market in the future.

My husband and I have just sold our home using Tess Mailman as our agent. I am sure we could not have made a better choice. Tess was always punctual, kept us informed on the progress and went way beyond her real estate duties with a gift on our anniversary, having picked up on the date during a conversation some weeks earlier. LJ Hooker are very lucky to have such a caring agent.

What a delight to be proven right. We took the view that rather than use a "name"agent that we would use a relative newcomer as we felt that she would have a point to prove and would give us great service. Tess proved that not only is she polite and courteous but she is like a dog with a bone never ceasing to exhaust every avenue to obtain the best result for us. We are delighted and happy Vendors.

From the first experience with Tess, she was very accommodating, did not pressure me at all, was extremely polite and professional and ensured the whole experience was non-confrontational. I would classify Tess as a genuine, friendly and highly experienced agent and one I would highly recommend to use for any potential sale.