We encountered Tom Carroll by chance when looking for our new home. We were buying from interstate and had limited time to search out a suitable property. We flew from Melbourne with a list of properties we had carefully sifted from the internet, not wanting to waste our time. Tom and the property he lead us to, where not on our list. He tuned in to our needs and lead us to a property that we absolutely love. Negotiations for the property were tough and there were some real complications that could have ended the deal before we finally took over our new home but Tom was there to help navigate through all the difficulties sensitive to needs of both vendor and buyer. We were also very impressed with the 'after sales' service and follow up we received from Tom after we'd moved in. The knowledge of the local area he shared with us was very helpful.