Vicki Heathwood
Good at sales!!! Not good at following through on completion!
Hopeless on settlements.. Due to what ever Vicki was going through at the time, she didn’t recognise me when we spoke at the shops, I had to remind her my sale was closing in 2days... then she recognised me. I moved from Alstonville expecting all to be good, but Vicki forgot to let their accountant to release my money from the Trust Fund, so I was stuck for a weekend not knowing whether I had a house or not!!! No not happy with my experience with Vicki this time.
S
Seller
Hi Melanie,
Thank you for the review. My sincerest apologies that you feel this way. As you might be aware, I was dealing with some personal matters at the time and please know that it was not my intention to be so vague on this occasion. I was obviously miles away thinking about other non-work-related matters and you caught me off guard. I always put customer experience and satisfaction as a priority and I continually work hard to ensure my clients get the best possible experience. In relation to the Trust Fund matter, our experienced office manager, with over 21 years industry experience, has reviewed the situation and records indicate that the funds were released from our office to your solicitor, as per their instructions, on settlement day in a timely manner. I invite you to please contact me personally so we can discuss your experience in more detail. I have tried to reach out to you on numerous occasions, but it seems your contact details have changed. I would appreciate being able to catch up with you again. I wish you all the best for the future.
Vicki responded on 15 Feb 2021
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