1. What is the point of difference with McGrath that was most valuable to you in your decision to appoint our agency? a. We sought an agent through the ‘find my agent’ website. McGrath was one of five that responded. We chose three to view the house and give opinions. Will Ainsworth from McGrath was chosen by us as his initial meeting was well presented, honest and open in his opinions. 2. Would you recommend McGrath Geelong to your friends and family with regard to buying or selling a property? a. Without a doubt. Very professional. 3. Do you have any suggestions for an improved service to our office? a. I cannot think of anything more Will and his team could have done better. 4. How did you become aware that McGrath Geelong offered our sales service in your chosen location? a. Through the ‘find my agent’ web site. 5. Please write a short testimonial for your McGrath Geelong Sales Consultant, describing your experience thus far. a. The staff we dealt with, in particular Will Ainsworth, were exceptional in their attitude, advice and continuing update of what was going on. We really felt we were a part of the process, and not just the customer. b. The weekly e-mail providing feedback of the open house sessions, in particular the inclusion of comments made by prospective purchasers was far more than we expected. It allowed us to keep track of who was saying what, what the comments, both critical and complimentary, and indications of whether they were interested in further information or no longer interested. We have never heard of this being done before, and certainly in our experience of selling houses (we have sold two in the past) we were never provided with so much information. c. Will and his team should be complimented and congratulated on an excellent job carried out for us.
