William was one of the agents I bought my house from. He was always friendly and helpful at each of the inspections. He recognised me and called me by name after the 2nd viewing. I asked him a lot of questions both at the open house as well as via email, to which he always replied promptly and with detailed information. If there was something he didn't know at the inspection, he wrote my query down and either called or emailed the response. The signing of documents was quite late in the evening, which meant William was already 'off duty' but he remained professional and didn't once complain that it was out of office hours.
