Selling our first home was an emotional milestone. After four wonderful years and over $35,000 invested in improvements, we hoped for a fair return. A comparable, unrenovated property had recently sold well, reinforcing our expectations. I preferred an off-market sale to keep things simple and avoid commission-heavy processes. Zain from Ray White approached me, promising buyers ready to pay $980,000+ off-market with standard terms and a two-week close. I already had a firm $950,000 offer, but based on his confident pitch, I signed a 3-week off-market agreement. Things didn’t go as promised. After three weeks, Zain returned with an offer of $960,000. I was ready to accept, but he urged me to list publicly, claiming we could get $1M–$1.02M. Reluctantly, I agreed, trusting his advice. The public campaign ran for 7 weeks, and the only offer I received was $950,000—the same offer I had before engaging Zain. Pricing strategies kept shifting—initially listed at $1M+, then reduced within two weeks—creating confusion and diminishing buyer interest. In the sixth week, I learned I couldn’t switch agents for 90 days, something never disclosed. I asked for the contract to verify, but it was never provided. To make matters worse, the settlement period was extended by three weeks beyond the standard 40 days, adding extra costs and stress. Overall, I feel misled and disappointed. Promises were not fulfilled, communication lacked transparency, and the outcome was financially worse than what I originally had. What was sold as a “premium off-market opportunity” turned into a drawn-out, frustrating experience. Advice to Sellers: Be cautious when dealing with Zain and his team. My experience highlights the importance of clear communication and honest representation—both of which were lacking. Don’t let confident assurances cloud your judgment; ensure everything is transparent and in writing before proceeding

Zain is professional, kept us up to date with the Market conditions. He knows his stuff. I did feel the buyer database was not that strong. They should expand on their buyer profile as only the young parents were the main buyers. Otherwise, Zain is great to work with. He arranged all my tradesmen, provided access to Campaign agent. everything was no fuss. He was always available when I needed him.

Zain helped me to buy the house of my choice and to sell my house to settle everything in time. Kept me updated with the progress, market status to take my decisions. Cool, calm and patient to answer all the queries

Great attention to detail, quick responses and hard working. High recommended Zain for anyone looking for exceptional results.

Chose Zain & Sukhbir to represent us during the sale as they had sold multiple neighbouring properties at above-expected prices, so we knew they were the right agents. The whole team were all very professional, reliable, communicative (throughout the campaign), organised and supportive and this was evident through their hard work & results. We thank Zain & Sukhbir & the rest of the team for making this such a pleasant experience whilst obtaining an amazing outcome.

Zain helped us to understand the process worked and settle things ! Thanks to team

Was pleasure working with Zain, went above and beyond. Will highly recommend him for any property need.