Agencies in Surry Hills, NSW, 2010

good communication skills and professionalism

Super friendly and helpful real estate agents. Joe, our property manager was really helpful and made the process smooth for us. Which was amazing since it's the first property we are in total control of.

Angie has been my property manager for two properties for well over 10 years. Over this time Ihave developed a high level of trust in her knowledge of the local rental market. Allied to this is the assurance that she is working in my best interests, evidenced in a high level of communication and the readiness to offer advice. In all areas of property management I can highly support and recommend the professional manner that Angie and her team from Highland Newtown have demonstrated in the care of my properties and my interests.

Rocco was very transparent with from the beginning on his thoughts of how we should approach this and what to expect. Kept me updated and gave me his insights along the way. Was also willing to attend the property on my behalf when I needed people to come in to do works/install something.

Greg really kept me in the loop regarding the status of every instruction and prospective tenants, as well as excellent advice around repairs required.

Working with Rocco was genuinely a great experience. He was professional, knowledgeable about the local market, incredibly efficient, and always responsive. What stood out to me most was how he followed through on everything he promised and kept me updated at every step, from the open home right through to screening applicants. It made the whole process feel easy and completely stress-free. I couldn’t recommend Rocco and Hudson McHugh highly enough. Thanks so much, Rocco, for making the entire experience so smooth and positive!

I had a really great experience working with James to lease my property. From start to finish, he was professional, responsive and made the whole process very easy. James kept me updated throughout, was always quick to respond to any questions and took the time to make sure everything was handled properly. I really appreciated his communication and attention to detail. I’m very happy with the service I received and would definitely recommend James to anyone looking for a reliable and professional agent. Thanks again James!

We had a great experience working with James Astor at Raine & Horne Pyrmont. He was professional and transparent throughout the entire process, kept us well informed, and was genuinely helpful whenever we had questions or concerns. He made what can often be a stressful process feel straightforward, and he was an absolute pleasure to deal with from start to finish. Highly recommend James to anyone looking for an agent who takes the time to do things properly.

We received useful updates following each inspection, and requests to enhance or adjust the advertising were acted on promptly. In the weeks leading up to leasing, we also worked closely with the property manager while the unit was being repainted, recarpeted and prepared for the new tenancy. This generally went well, and we particularly appreciated the support provided to our daughter, who was assisting us locally with overseeing the works. One aspect of the maintenance process could, however, be improved. Where a landlord chooses to take an active role in maintenance and upgrading their property, it should be clearly recognised by the property manager and contractors that the landlord (or their representative) has an important role in reviewing the work and determining whether the finished standard is acceptable. At times, we felt that decisions about quality and completion were being driven primarily others. Comments suggesting that a contractor was not accustomed to having their work inspected also gave our daughter the impression that her oversight was unnecessary. We did not raise this at the time, but we believe it is worthwhile feedback. The contractor is responsible for delivering quality work, but ultimately it is the property owner who should be satisfied that the agreed standard has been achieved. The leasing process itself was handled very well. One further improvement would be the provision of a standardised comparative report for shortlisted applicants, bringing together factors such as affordability, rental history, previous tenancy feedback and other relevant information. With software now available to assist with this type of assessment, it would appear to be a relatively straightforward addition and would make it much easier for landlords to make an informed and consistent selection. Overall, the team provided a responsive and well-coordinated service.