Agencies in Surry Hills, NSW, 2010

Both Christine and Alex were excellent to deal with, very responsive and kept me regularly informed.

Was keep fully informed on the progress throughout the process of a tenant exiting the leased premise to a new tenant being signed up. Correspondence and feedback on all the viewings and interested parties was always extremely prompt as were all the reference checks and any follow up maters. Excellent service throughout the entire process both this time and also on all such previous occasions.

We have had a very positive experience dealing with Shahnuma as our property manager. Even though we haven’t worked with her for a very long time, she has consistently shown a high level of professionalism, efficiency, and genuine care in the way she handles everything. From the very beginning, she made us feel supported and valued as tenants. During our time renting with Village, Shahnuma was always approachable, responsive, and incredibly helpful throughout the entire process. Any time we had questions or concerns, she answered our calls and emails promptly and ensured everything was handled smoothly and efficiently. It’s rare to come across someone who is not only professional but also so understanding and easy to communicate with. What stood out the most was her dedication and commitment to providing excellent service. She always kept us informed, followed up when needed, and made the overall renting experience far less stressful. Her attention to detail and proactive approach gave us confidence that we were in good hands. It’s clear that Shahnuma genuinely cares about both the tenants and her work, and that level of dedication does not go unnoticed. She is an absolute asset to the company, and we are very grateful for all the assistance and support she has provided. We would highly recommend Shahnuma to anyone looking for a reliable, professional, and supportive property manager.

Ryan had been amazing throughout the whole process. Keeping us updated and informed of any updates and helping us through the whole process, would highly recommend!

A wonderful team at Highland Double Bay. Particular thanks to Lana and Ankush for the professional management of our properties. Their communication has been clear and timely, and they've kept us updated at every step. They're efficient and proactive, which made the whole leasing process feel straightforward and well managed, securing a tenant in both instances, in under a week. They've also been great with ongoing tenant management, promptly reporting any issues and offering practical options to address them. We really appreciate your work and again, a big thank you to you both for this great service!