Alana's profile

Alana's reviews

  5  
Alana has 19 reviewsacross 19 different locations, showing 12.
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Alana's qualities as told by our client reviews: supportive, resourceful, trustworthy, responsive, clear communication, local expert.
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New Purchase review
Excellent communication and amazing service.
4 days ago
Excellent communication and amazing service.

I was buying my first house and I didn't really know how the process worked. Alana walker me though every step and never minded my consent stream of questions. She always got back to me quickly and explained it in a way that was really helpful and easy to understand. I can't thank Alana enough and would recommend her to my family and friends in a heartbeat.

Refinanced Loan review
    Exceptional Service from Start to Finish ⭐⭐⭐⭐⭐
13 days ago
Exceptional Service from Start to Finish ⭐⭐⭐⭐⭐

I had an excellent experience working with Alana throughout the refinancing of my home loan with NAB. From the very beginning, she was knowledgeable, professional, and incredibly supportive, making what could have been a stressful process feel straightforward and easy. Alana took the time to explain every step, answered all of my questions promptly, and worked hard to secure the best outcome for my circumstances. Her communication was outstanding, and I always felt informed and confident that everything was being handled with care. I truly appreciated her dedication, attention to detail, and genuine commitment to helping me achieve my financial goals. I wouldn’t hesitate to recommend Alana to anyone looking for a trustworthy and reliable mortgage broker. Thank you again for all your help and support—it was a pleasure working with you!

New Purchase review
    Professional, Reliable and always answered any questions or worries I had promptly.
15 days ago
Professional, Reliable and always answered any questions or worries I had promptly.

Working with Alana was an outstanding experience from start to finish. She was professional, knowledgeable, and genuinely invested in helping me achieve the best possible outcome. She took the time to explain every step of the process, answered all of my questions promptly, and made what could have been a stressful experience feel straightforward and manageable. I couldn’t recommend Alana highly enough to anyone looking for a trustworthy, dedicated, and highly skilled broker

Refinanced Loan review
Excellent, Definitely recommend!
10 months ago
Excellent, Definitely recommend!

Alana has been patient and knowledgeable. She has explained to me and my partner all of our options in what is a challenging case. She took the time to run us through and answer all the questions and navigated beautifully the multiple "change of mind" we went through. She found a suitable bank that adapted to our needs while getting a competitive rate and a loan structure that suits our goals and priorities! 10/10!!

New Purchase review
Smooth and professional experience
11 months ago
Smooth and professional experience

Alana was great to deal with on the purchase. She showed strong market knowledge, communicated promptly, and made the whole process straightforward and stress free. Professional, approachable, and easy to work with.

New Purchase review
Fantastic communication and knowledge
over 1 year ago
Fantastic communication and knowledge

Alana was very responsive and helpful throughout the whole process. Can recommend her for all your mortgage broker needs.

New Purchase review
A very happy repeat customer
over 1 year ago
A very happy repeat customer

Alayna, has a mountain of knowledge and is always happy to help. She is a great communicator, helping with explanations and any questions, but also amazing at sharing the reasons why and why not for different scenarios. As someone who is interested in knowing the detail, Alayna has been the perfect match for me, as she always answers and an example to go with it. This has helped me on my journey so far, to not only make informed decisions, but to also feel confident and comfortable in my choices.

New Purchase review
Best broker
over 1 year ago
Best broker

Having Alana as my broker was the best decision. Her wealth of knowledge in the industry made the process smooth, quick and easy. She is very patient and explains everything well which is helpful. I was getting finance for the first time and she's the broker to have on your side guiding you through the process. I can't recommend you enough girl thank you xx

Refinanced Loan review
Smooth and Stress-Free Refinancing – Highly Recommend!
over 1 year ago
Smooth and Stress-Free Refinancing – Highly Recommend!

I had an excellent experience refinancing my home loan with Alana. She was professional, knowledgeable, and made the process seamless. Alana secured a great rate and kept me informed every step of the way. I highly recommend her for anyone looking for a reliable and efficient broker!

New Purchase review
Repeat Customer for Life! Amazing mortgage broker!
about 2 years ago
Repeat Customer for Life! Amazing mortgage broker!

I recently had the pleasure of working with Alana once again for an investment property and I can confidently say that the experience was nothing short of amazing. From start to finish, Alana went above and beyond to ensure that every aspect of the process was handled with utmost professionalism and care. The level of personal attention and commitment I received made the entire process smooth and stress-free. I highly recommend Alana to anyone in need of a mortgage broker. Her exceptional service, expertise, and genuine care for us was truly unmatched.

New Purchase review
Strategic, proactive and personable - Alana is a safe pair of hands.
about 2 years ago
Strategic, proactive and personable - Alana is a safe pair of hands.

Alana is the safest pair of hands for your house purchase and, as another client put it, an absolute weapon of a mortgage broker. She thinks strategically about how to structure your loan, expertly navigating our situation involving an LMI waiver and a sole trader. Alana has impressed us with her depth of knowledge and tactical mindset, helping to put together a really targeted plan. She is also incredibly personable and easy to get along with. Alana helped us as two young professionals to buy our first property which was an interstate investment property. We are in NSW, she is in VIC and the property is in QLD. This was no problem at all for Alana and she navigated it with what looked like ease (but I know is from her years of experience!). Alana came highly recommended to us by our friend, so I hope our review can act as that for someone else considering using Alana's mortgage broking services.

Refinanced Loan review
Amazing service!
about 2 years ago
Amazing service!

Alana helped us refinance our loan. She answered all our questions without hesitation, made us feel safe and confident in our decisions and got us a great outcome.

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