When I contacted Donna-Lee she was quick in her response and clearly explained my options in a manner that I was able to understand. She was honest with what was available. She lodged the application and I received a favourable outcome within three days. Based on my experience I highly recommend Donna-Lee.
Donna has always been available and given great advice as a broker. She has always put the customer first with full information and explains everything in detail and in simple terms.
As long term clients, Donna-Lee has delivered exceptional service yet again with our recent refinance. Donna-Lee's level of service over the years has always been outstanding. Definitely recommend.
We have used Donna-Lee for a number of reasons and years, and I can highly recommend Donna-Lee to look after you with any loan. assistance you may need. Donna-Lee goes over and beyond with her service and assistance. Have always found her to be trustworthy and honest and a real pleasure to deal with. 5 star rating
Donna-Lee guided us through a complex, and at times stressful, refinancing/financing process with competence and professionalism. Donna-Lee’s attention to communication was second to none, which provided us with assurance that a successful outcome would be achieved in due course. Donna-Lee’s capability and experience was also demonstrated regularly during the process, which gave us confidence that we were being offered the best possible products. We would have no hesitation in using Donna-Lee’s services again, or in recommending her to others.
Being new to the whole process of securing a mortgage and buying my first home, Donna-Lee was with me the whole way, explained everything, checked in regularly, was contactable and approachable and I was in safe hands. Highly recommended!
Donna was highly professional and had an extensive knowledge of the market and properties in the area. Donna was great at keeping communication open and sent regular updates.
Very professional the way donna handled things. She made it possible that i eventually got my loan. Thankyou donna for being patient and helping me get my beautiful home. Would definitely recommend her, use her again.
Donna-lee has gone above and beyond in helping me realise my current purchase. Her experience, knowledge and professionalism is second to none. Donna-lee has always been available (no matter how busy) to answer my many questions and impart her wisdom and guidance when I tended to lose sight of the goal at hand. Her straight forwardness and sometimes blunt answers to some of my questions was refreshing as I knew exactly where I stood. I would not use anyone else when looking to finance future purchases as not only do I consider Donna-lee to be my broker, I also consider her to be a mentor and friend.
"Thank you so much Donna-Lee for helping make such a huge dream come through! Every step of the way you held my hand being readily approachable and available to answer any questions I had. You guided me through a number of hurdles that I would not have cleared without you, you really went over and above to put forward a case that was a bit touch and go for a while there. Thanks to your proactive approach you identified issues before they arose which were then promptly resolved, communicating clearly with me every step of the way. I am so incredibly grateful to you, not just for efficient financial services but for the understanding, patience, and good grace with which you provided your service. The level of care and time you then gave to ensure I understood and completed all paperwork correctly enabling the remainder of the process to run smoothly really made sure I knew I was in the safest of hands. Exceptional customer service with the highest level of professionalism; backed up with the knowledge to effectively understand my needs I was able to truly able to trust you had tailored the right financial solution for me. Thanks again for your commitment Donna-Lee, highly recommend you to anyone looking to purchase property!"
Donna-Lee made the whole process as easy for us as she could, saving us a lot of effort. It was good to have someone who knows the system to steer us through it. I know we would have struggled without her help.
