Rachael's profile

Rachael's reviews

  5  
Rachael has 61 reviewsacross 46 different locations, showing 12.
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Rachael's qualities as told by our client reviews: patient, responsive, empathetic, friendly, clear communication, supportive, local expert.
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New Purchase review
Rachael has been instrumental in establishing my healthy financial future
15 days ago
Rachael has been instrumental in establishing my healthy financial future

Rachael and her team have continuously been responsive to my questions, are always friendly and most importantly, help me achieve my goals. Argentium Finances has helped me purchase my owner occupied home and more recently an investment property in Qld. Although the process of buying property and obtaining home loans is complex and long winded, Rach and team have been with me every step of the way, patiently answering questions I've probably asked several times and providing timely information and updates as necessary to keep me informed throughout the process. The team are always willing to go the extra mile by offering to take care of those things that other brokers may expect me to do. This saves me so much time and allows me to get on with my life with full confidence in the team to keep things progressing. I 100% recommend Argentium Finances to anyone looking to achieve their financial goals.

New Purchase review
Amazing broker for first home buyer!
23 days ago
Amazing broker for first home buyer!

I had a fantastic experience with Rachael Hunter and her assistant Jane throughout the process of purchasing my first home. Rachael was incredibly knowledgeable, supportive and thorough, and made what could have been an overwhelming process feel much easier. What really stood out was how much she went above and beyond. She took the time to explain the differences between buying into townhouses in smaller complexes versus larger developments, including things I would never have thought to consider as a first home buyer. Her knowledge of the local area was also invaluable and gave me a much better understanding of what to look for when making such an important decision. Rachael and Jane were both wonderful to deal with, and I felt well supported throughout the process. They also communicated directly with my chosen conveyancer, which helped make everything run more smoothly and took some of the stress out of the process. I’m so grateful for their guidance and would highly recommend them to anyone looking to buy their first home. Thank you again!

New Purchase review
Great experience from start to finish
6 months ago
Great experience from start to finish

In our initial meeting Rachael was very knowledgeable and informative and helped me make the best decision for me. After our initial meeting I dealt primarily with Jane, Rachael's PA, who was quick with her responses, always happy to help, and an absolute asset to the company. Thanks to both of you for all your help!

New Purchase review
Knowledgeable, efficient and professional
6 months ago
Knowledgeable, efficient and professional

This is my second time using Rachael as a mortgage broker. She always offers sound information for me to make my decisions from. Rachael and Jayne are professional, friendly and efficient. Everything is laid out so I can understand exactly what is happening. I highly recommend them.

Refinanced Loan review
Amazing in all aspects
8 months ago
Amazing in all aspects

Rachael and P.A Jane were so amazing to work with, very informative and very quick to respond always. They have made buying my home very easy and then refinancing was a breeze. I strongly recommend Rachael! I will be contacting Rachael for my next purchase!

New Purchase review
Couldnt be happier!
12 months ago
Couldnt be happier!

Rachael went above and beyond to make our house dreams come true!

New Purchase review
Knowledgeable, genuine and caring. Highly recommend.
about 1 year ago
Knowledgeable, genuine and caring. Highly recommend.

Rachael has previously assisted me with a refinance, my financial situation was challenging but Rachael understands the business and provided non-judgmental advice and solutions. When my situation changed unexpectedly and I once again needed a mortgage broker, I contacted Rachael immediately. I trust her judgement and know she genuinely cares and wants to achieve outcomes for her clients. If I could give her more stars, I would! Rachael’s assistant, Jane is also amazing and never leaves you waiting for a response. Honest, dedicated and caring team, I highly recommend.

New Purchase review
Excellent Broker
about 1 year ago
Excellent Broker

Rachael assisted us with our first home purchase, and then again when we needed to sell and rebuy move due to moving. Rachael has always been incredibly approachable and gave us sound advice when we needed it most. She is there for her clients through thick and thin and genuinely cares. Absolutely brilliant!

Refinanced Loan review
Word of mouth - Definitely worth revisiting again in the future
about 1 year ago
Word of mouth - Definitely worth revisiting again in the future

My partner had used this establishment and agent previously on a number of different occasions; so as part of a word-of-mouth, I though we'd give it ago. The first time under a provision where my partner and I decided to use this agent and see if we could get some options when compared to the Big-4 or one of the smaller credit unions if we had to do it ourselves. The communication is excellent when using the agent the first time; the second time, through a refinance option... well as you know, life changes happen and whether it was good or bad timing, it had to be done. The logic and reasoning behind the agent wanting us to move to a different provider perhaps would be been beneficial, though choosing the lender the first time, the process in itself was rather complicated, and having to choose another provider upon refinancing, would probably not make much sense and create potentially additional problems. Anyway, the agent conceded and we stuck to the same provider, though we experienced a range of communication issues with the same lender, communicating with different representatives, having to sign repetitive documentation, creating delays and so on. Now that we have used this agent for a second time together with my partner, the experience is mutually beneficial that an agent creates a tailored and professional relationship with their client that can cater to needs as time moves forwards. We will definitely go back to this agent in the future for all of our financial needs. The only reason why the rating is not 5-stars and instead 4-stars; is most notably due to the communication side of things, that perhaps could have gone smoother. Thanks for reading.

New Purchase review
Very knowledgeable and eager to help
over 1 year ago
Very knowledgeable and eager to help

On the outset she provided an extremely helpful rundown of property profiles in the ACT and region before I even had begun to investigate with intention to buy. Was extremely helpful throughout the offering process, able to assist with every concern I had at the time, with advice tailored to my situation.

Refinanced Loan review
Outstanding Service
over 1 year ago
Outstanding Service

Rachael has provided an outstanding service once again. She goes above and beyond, ensures to explain any questions or concerns we had in detail and in a timely manner. Without Rachael we wouldn't have been able to purchase our first home and since remortgage with a different bank. Rachael has made it a smooth and easy transition. Thank you for all your help and support Rachael.

Refinanced Loan review
Expert Guidance with Genuine Care
over 1 year ago
Expert Guidance with Genuine Care

Rach was incredibly helpful and supportive throughout my financial separation, and refinancing my loan. Her knowledge and expertise were clear from the beginning, but what really stood out was how thoughtful and considerate she was of my situation. She took the time to explain everything clearly, was always patient with my questions, and made a stressful process feel much more manageable. I felt confident and well-supported the whole way through. I’d absolutely recommend Rach!

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