Geoff Lai was a pleasure to work with. His deep industry knowledge gave me total confidence, and he explained everything in a way that was easy to understand. He is genuinely friendly and was always accessible.

Geoff was fantastic to deal with. His communication was clear and prompt throughout the entire process, making everything easy and stress free. I wouldn’t hesitate to use his services again and highly recommend him to anyone looking for a mortgage broker.

Geoff helped us secure the mortgage for our first ever property. With it being our first, we knew very little about the mortgage process overall, but Geoff always made us feel at ease and genuinely took great care of us throughout. He’s more than happy to explain things in more detail when needed, and he gets stuff done fast. He’s a real no fluff, straight to the point kind of guy, which we loved, and he’s incredibly responsive. Would 100% work with him again on our next property (fingers crossed that’s very soon!)

I can’t recommend Geoff highly enough. His service is always amazing and he truly goes above and beyond at every step of the process. He took the time to explain everything clearly, was incredibly responsive, and made what can be a stressful experience feel smooth and straightforward. The purchase was completed through a trust, and Geoff handled this with absolute precision and professionalism. His knowledge and attention to detail in structuring everything correctly gave me complete confidence throughout the process. He was also incredibly proactive in helping me lock in a fixed interest rate for 12 months, which is going to save me a significant amount on interest. That level of foresight really shows how much he looks out for his clients. It’s always a pleasure dealing with Geoff - professional, knowledgeable, and genuinely committed to getting the best outcome. I wouldn’t hesitate to recommend him to anyone looking for a mortgage broker they can truly trust.

We had an excellent experience working with Geoff for the purchase of our second property in the Ballarat, VIC. From the outset, Geoff demonstrated strong market knowledge and a clear understanding of our financial position, goals, and comfort level with the process. What stood out most was Geoff’s patience and adaptability. He tailored his explanations to our level of knowledge and financial literacy, ensuring we were confident and well-informed without ever feeling overwhelmed. He provided timely reminders and follow-ups when needed, but always in a supportive way that never felt rushed or pressured. Geoff’s communication was clear, consistent, and reassuring throughout. He explained options in plain language, flagged risks early, and helped us think through decisions carefully. This was particularly valuable as a second property purchase, where the structure and implications can be more complex. His professionalism was evident at every stage — from loan structuring and lender selection through to settlement. Geoff was proactive, detail-oriented, and highly responsive, coordinating smoothly with all parties involved and keeping the process on track. We genuinely felt that Geoff was working in our best interests at all times. His calm, respectful approach and thoughtful advice made the entire experience feel well-managed and aligned to our needs. We would confidently recommend Geoff to anyone seeking a knowledgeable, patient, and highly professional broker, and we would happily work with him again in the future.

Very thorough and efficient, will 100% be using Geoff again in the future.

Geoff is fantastic - incredibly efficient and knowledgeable. He made securing my first investment property relatively straightforward, offering timely support and happily explaining things along the way. I would definitely trust, recommend and use his services again. Thanks, Geoff!

Geoff was highly professional and guided us through our home purchase with great support and attention to detail.

Geoff was referred to me from a friend who also spoke very highly of his skills as a mortgage broker. Geoff and his team are incredibly responsive and reliable, and has been an asset in navigating the home loan process. With his expertise I was able to secure the right loan to purchase a property in a very tight timeframe. Highly recommended.

This was my first home and Geoff was a massive help with teaching me everything I needed to know. He was quick with replying and made the overall experience a breeze. I strongly recommend him as a broker

Great guy, great broker. Geoff was informative, knowledgeable and always available ! Thankyou Geoff for everything you did for us! Josh and Hayley

This was the second time I’ve used Geoff and Strategic Brokers as my mortgage broker for a property purchase and the quality of service was as good as it gets. I was very impressed with Geoff’s level of dedication in helping me reach the next milestone of my property journey. From the initial consult to settlement date, his support and strong communication efforts made the complex process of getting a new property as easy as possible. I was also impressed with showing me all the different mortgage products available and what the best bank offer was for me given my current financial situation/goals. I would and have highly recommended Geoff’s services to friends and family who are also looking to purchase their next property.