Relentless, competent and bar raising customer service!
From the initial connect until we received our keys to our new home, Ichtus has been incredible! His post “sale” service continues to impress us and would recommend Ichtus to any of our friends and family looking for a trustworthy and capable mortgage broker!
He raised the bar in communication and customer service, always keeping us informed and communicating both formally via email and informally via text messages. At no time did we feel in the dark on the progress of our application and when complexities arose, Ichtus was quick to give us alternatives, options and advise.
Our situation was not straight forward and somewhat complex, with various intricacies including overseas income, multiple assets being bought/sold etc. Ichtus took time to understand our needs, simplify the technical jargon into lay terms and patient in helping us understand the positives/negatives of each scenario.
In a world where personalised customer service is slowing being deprecated, it was reassuring to know some still hold a high bar to customer obsession and working backward from the to customer needs instead of pushing products/services to meet their personal financial interests. Ichtus embodies this exceptional customer service mentality and will certainly be using him for our future needs.
Thank you Ichtus!