Personalised and above and beyond

As someone who has not been involved in home loans for 25 years I was overwhelmed and unsure. Josh stepped in - talked through the process - sat with me personally, worked through all the paperwork - and often scheduled check ins over the phone or in teams meetings- to see where I was at in the process and what needed doing. His whole team was in contact with me for questions and advice. I felt confident in the decisions I made with their support and the product I went with. My agent ensured I got a better deal than I felt was possible.