Professional, Prompt, Supportive
I would highly recommend Luke to anyone searching for a broker! My partner and I recently purchased our first home together and it would not have been possible without Luke's professional guidance and assistance.
Our situation had a bit of complexity to it. Luke considered our personal circumstances, what was important to us and what we wanted to achieve and helped find a product that allowed us to achieve our dream of purchasing our first home!
The submitting of documentation was super easy through using the online portal and Luke explained and guided us through the application process. Luke also provided regular updates on what was happening with the loan application once it was submitted, which we greatly appreciated and as it made us feel that we were being looked after.
When we hit some rough waters during the process (interest rate rises, lending policies, delays to settlement, a terrible conveyancer and a break in at the property!) Luke provided a huge amount of both financial and mental support by calmly walking us through the different options available to us and chasing up other parties involved in the process that were causing us issues, to ensure that we were still able to achieve our goal.
We wish to extend a massive thank you to Luke and we look forward to working with you again in the future!