From our very first meeting where we outlined our goals and what we wanted to achieve, Rachael listened, understood and has gone above and beyond to make the process of refinancing our home loan a seamless process. Rachael is the consummate professional who adds a personal touch which puts you at ease, Rachael and her team are always communicating and making sure you have a complete understanding of what is happening. We would highly recommend Rachael to anyone who is looking to refinance.

We were really lucky to work with Rachael with our refinance of our home loan. Our first contact with Rachael gave an insight as to why all the brilliant reviews. I can easily say that her service, knowledge, expertise and genuine time for you attitude is first class. The process was so smooth and Rachael was there every step of the way to answer any questions putting our minds at ease. We would 100% recommend Rachael to anyone looking to refinance.

Working with Rachael as my mortgage broker was an absolute game-changer! I can confidently say that she is the epitome of excellence in her field, and my experience with her deserves nothing less than a glowing 5-star review. Right from the initial consultation, Rachael impressed me with her in-depth knowledge of the current market conditions. She took the time to understand my financial goals and patiently walked me through the various options available. Her ability to simplify complex concepts made the entire process not only manageable but surprisingly enjoyable. What truly distinguishes Rachael is her unwavering dedication to her clients. She was always available to address my concerns, promptly responding to emails and calls. Rachael's proactive approach ensured that everything progressed smoothly, and she even anticipated potential challenges before they became issues. This level of commitment to customer service is truly commendable. Rachael's attention to detail and thoroughness in handling paperwork and negotiations showcased her professionalism. She advocated for the best terms on my behalf, and her expertise resulted in a refinancing solution that exceeded my expectations. Beyond her professional acumen, Rachael is a pleasure to work with. Her friendly and approachable demeanour put me at ease throughout the process, fostering a sense of trust and confidence. It's evident that she genuinely cares about her clients and their financial well-being. In conclusion, I wholeheartedly recommend Rachael as a mortgage broker. If you're looking for someone who combines expertise with a personal touch, Rachael is the one for you. My refinancing journey was made significantly smoother and more enjoyable with her guidance. Thank you, Rachael, for your outstanding service! ⭐⭐⭐⭐⭐

I recently had the pleasure of working with Rachael as my mortgage broker, and I cannot express enough how grateful I am for her exceptional service. From the very beginning, Rachael demonstrated a level of professionalism, expertise, and dedication that truly set her apart. Rachael's deep knowledge of the industry was evident as she guided me through the entire process, patiently answering all my questions and ensuring I fully understood each step. Her attention to detail was remarkable, and she took the time to explore various options to find the best refinancing solution tailored to my needs. What truly stood out was Rachael's commitment to providing outstanding customer service. She was always prompt in her communication, keeping me informed at every stage and alleviating any concerns I had. Rachael's proactive approach and willingness to go the extra mile made the entire experience seamless and stress-free. In addition to her professional competence, Rachael's friendly and approachable demeanour made it easy to discuss financial matters openly. She fostered a sense of trust and reliability, which is crucial when navigating the complexities of the mortgage market. I would wholeheartedly recommend Rachael to anyone in need of a mortgage broker. Her expertise, integrity, and commitment to client satisfaction make her a standout professional in her field. I am excited about using Rachael's expertise with a new build on the way in late 2024, I wouldn't even think about using anyone else! Thank you, Rachael, for exceeding my expectations and making our refinancing experience a truly positive one!

I had the pleasure of working with Rachael in late 2021 and the experience was nothing short of exceptional. From start to finish, Rachael demonstrated unparalleled professionalism, expertise, and dedication that truly set them apart in the market. Rachael went above and beyond to ensure a seamless and stress-free mortgage process for me. Rachael took the time to thoroughly explain every step of the journey, answering all my questions with patience and clarity. Her deep knowledge of the mortgage market was evident, and she provided valuable insights that guided me in making informed decisions. One of the standout qualities of Rachael was her commitment to finding the best possible refinancing solution tailored to my specific needs. Rachael meticulously analysed various loan options, explaining the pros and cons of each, and ultimately secured a mortgage with terms that exceeded my expectations. Rachael's dedication to securing the most favourable terms showcased her commitment to the our financial well-being. Communication with Rachael was prompt, transparent, and reliable throughout the entire process. I never felt left in the dark, and she consistently kept me updated on the progress of my mortgage application. This level of communication greatly contributed to a smooth and efficient closing. In addition to her professional competence, Rachael demonstrated a genuine concern for my financial goals. Rachael took the time to understand my long-term plans and ensured that the mortgage solution aligned with those objectives. This personalised approach made me feel like more than just a client; it made me feel valued. Overall, I cannot recommend Rachael highly enough. Her expertise, dedication, and personalised service make them a standout choice for anyone seeking a mortgage broker. If you're in the market for a stress-free mortgage experience with favourable terms, Rachael is the professional to trust. Five stars all the way!

Rachel, as with our previous two dealings with her, was extremely helpful and fantastic to talk questions or details through. Always available for any concerns we had and walked us through the whole process and made sure we got the best offering available.

Rachel was always available to assist with any questions at any time and was very insightful as this was our first investment property. She helped us navigate numerous pitfalls of investment/construction loans and was always positive. I couldn't recommend her and her services enough.

Rachel was a huge help in refinancing our mortgage and allowed us to bring down our mortgage term from 15 years to virtually being paid off in under 12 months. I couldn't recommend her enough and she was always available for questions or concerns at any time.

We have been with the Infinity Group since September 2023 and within four weeks we had a newly refinanced Mortgage that will see us pay off our home loan in around three years instead of 30 years and within seven weeks finalised the paperwork on a new build investment property in Queensland! We are new to finance and property investments so we are incredibly grateful that Graeme Holm and his specially selected team are all experts in their field. We appreciate all the support from the staff at Infinity who have assisted us, however the one person that stands out for us is Rachael Howlett; our Mortgage Broker / Finance Strategist. Rachael has been with us since the beginning and has proven invaluable in knowledge, guidance and even reassurance on our investment journey. She is a pleasure to work with, always available for our questions, responds quickly and no matter what part of the journey you’re up to, she is on top of it. Rachael is a true credit to Graeme and the Infinity team, and you will benefit from her high level of commitment and professional service.

We have been with the Infinity Group a very short time but it has already positively improved our lives. We attended the highly informative and educational Money Mentor Master Class at the end of September 2023 and within a month were accepted into the Infinity Group with a newly refinanced mortgage that will see us pay off our home loan in a around three years instead of 30 years! Finance and property investments are new to us so it has been incredibly beneficial that Graeme Holm and his specially selected team are all experts in their field. We appreciate all the support from the staff at Infinity who have assisted us, however the one person that stands out for us is Rachael Howlett; our Mortgage Broker / Finance Strategist. Rachael has been with us since the Masterclass and is invaluable in knowledge, guidance and even reassurance on our investment journey. She is a pleasure to work with, always available for our questions, responds quickly and no matter what part of the journey you’re up to, she is on top of it. Rachael is a true credit to Graeme and the Infinity team, and you will benefit from her high level of commitment and professional service.

Could not rate Rachael any higher. Took care of my finance needs, without any hassle. Best agent by far. Honest, patient and trustworthy. Thank you Rach. I appreciate your hard work!

From start to finish, our experience with Rachael Howlett was nothing short of phenomenal. As homeowners looking to refinance our home loan, we were seeking a broker who was not only knowledgeable but also attentive to our specific needs. Rachael exceeded our expectations in every aspect. Firstly, their expertise in the field of home refinancing is unparalleled. Rachael provided us with a comprehensive understanding of our options, helping us make an informed decision that best suited our financial situation. She was remarkably adept at navigating the often complex and confusing world of mortgage refinancing, making the process feel straightforward and stress-free for us. Moreover, their customer service was outstanding. Rachael was always available to answer our questions, no matter how small or complex. They communicated with us regularly, keeping us updated on the progress of our application and what to expect next. This level of communication was particularly reassuring and made us feel valued and well taken care of. What truly sets Rachael apart is their commitment to securing the best possible outcome for their clients. They went above and beyond to find a refinancing solution that offered us significant savings. Their diligence and attention to detail ensured that we got a fantastic rate and favorable terms. Our experience with Rachael was exceptional. Her blend of professional expertise, exemplary customer service, and genuine commitment to our interests has not only earned them our utmost trust but also our highest recommendation. If you are considering refinancing your home loan, look no further than Rachael Howlett. They will guide you through every step of the way with expertise, care, and unparalleled professionalism.