In our initial meeting Rachael was very knowledgeable and informative and helped me make the best decision for me. After our initial meeting I dealt primarily with Jane, Rachael's PA, who was quick with her responses, always happy to help, and an absolute asset to the company. Thanks to both of you for all your help!
This is my second time using Rachael as a mortgage broker. She always offers sound information for me to make my decisions from. Rachael and Jayne are professional, friendly and efficient. Everything is laid out so I can understand exactly what is happening. I highly recommend them.
Rachael and P.A Jane were so amazing to work with, very informative and very quick to respond always. They have made buying my home very easy and then refinancing was a breeze. I strongly recommend Rachael! I will be contacting Rachael for my next purchase!
Rachael has previously assisted me with a refinance, my financial situation was challenging but Rachael understands the business and provided non-judgmental advice and solutions. When my situation changed unexpectedly and I once again needed a mortgage broker, I contacted Rachael immediately. I trust her judgement and know she genuinely cares and wants to achieve outcomes for her clients. If I could give her more stars, I would! Rachael’s assistant, Jane is also amazing and never leaves you waiting for a response. Honest, dedicated and caring team, I highly recommend.
Rachael assisted us with our first home purchase, and then again when we needed to sell and rebuy move due to moving. Rachael has always been incredibly approachable and gave us sound advice when we needed it most. She is there for her clients through thick and thin and genuinely cares. Absolutely brilliant!
My partner had used this establishment and agent previously on a number of different occasions; so as part of a word-of-mouth, I though we'd give it ago. The first time under a provision where my partner and I decided to use this agent and see if we could get some options when compared to the Big-4 or one of the smaller credit unions if we had to do it ourselves. The communication is excellent when using the agent the first time; the second time, through a refinance option... well as you know, life changes happen and whether it was good or bad timing, it had to be done. The logic and reasoning behind the agent wanting us to move to a different provider perhaps would be been beneficial, though choosing the lender the first time, the process in itself was rather complicated, and having to choose another provider upon refinancing, would probably not make much sense and create potentially additional problems. Anyway, the agent conceded and we stuck to the same provider, though we experienced a range of communication issues with the same lender, communicating with different representatives, having to sign repetitive documentation, creating delays and so on. Now that we have used this agent for a second time together with my partner, the experience is mutually beneficial that an agent creates a tailored and professional relationship with their client that can cater to needs as time moves forwards. We will definitely go back to this agent in the future for all of our financial needs. The only reason why the rating is not 5-stars and instead 4-stars; is most notably due to the communication side of things, that perhaps could have gone smoother. Thanks for reading.
On the outset she provided an extremely helpful rundown of property profiles in the ACT and region before I even had begun to investigate with intention to buy. Was extremely helpful throughout the offering process, able to assist with every concern I had at the time, with advice tailored to my situation.
Rachael has provided an outstanding service once again. She goes above and beyond, ensures to explain any questions or concerns we had in detail and in a timely manner. Without Rachael we wouldn't have been able to purchase our first home and since remortgage with a different bank. Rachael has made it a smooth and easy transition. Thank you for all your help and support Rachael.
Rach was incredibly helpful and supportive throughout my financial separation, and refinancing my loan. Her knowledge and expertise were clear from the beginning, but what really stood out was how thoughtful and considerate she was of my situation. She took the time to explain everything clearly, was always patient with my questions, and made a stressful process feel much more manageable. I felt confident and well-supported the whole way through. I’d absolutely recommend Rach!
Rachael went so far above and beyond that words like "exceptional" barely do her justice. From start to finish, she made the process of buying my home smooth, stress-free, and even enjoyable. Her knowledge of the market, responsiveness, and genuine care stood out immediately — even attending the auction herself to support my proxy bidder! It’s clear Rachael is highly respected in the industry. She successfully pushed back on unnecessary red tape when it cropped up from the banks, and when it came time to settle, she brought the date forward without a hitch. Beyond her professional strengths, Rachael is kind, authentic, honest, and diligent — everything you could hope for in a mortgage broker. I'm incredibly grateful for her support and would recommend her to anyone wanting not just a broker, but a true partner in their property journey.
I had an excellent experience with Rachael Hunter at Argentium finances. The level of professionalism is very high. Every step was explained and constant feedback all along the way.
