Simon Ngo

This was my first time purchasing property and Simon was my mortgage broker. Simon and team did a fantastic job and I wouldn't hesitate to recommend them to anyone who is looking to purchase. Simon went above and beyond what I had expected - having Simon as my mortgage broker felt less like I was a customer and more like we were in a trusted partnership working together collaboratively to achieve a good outcome. I had so many questions about the process and what-ifs and Simon and team were happy to explain it all to me, answer all my silly questions, and be patient throughout the whole process. Simon and team were very responsive, emails were responded to within a day, and in critical periods such as in the cooling off period after exchange of contract and leading up to settlement, Simon was available via phone at very short notice, even outside of typical working hours. Simon's advice was excellent and well beyond what I expected to receive from a mortgage broker - Simon was happy to discuss all parts of the homebuying process, even outside of the financials. For example, when the real estate agent had put pressure on me to sign a Section 66W after I had already made an offer, Simon was able to advise that real estate agents typically go 'fishing' for a Section 66W in every sale, even if the vendor has not requested it. Simon was able to advise what the Section 66W means from a buyers perspective, and how I could assess whether I should include it as part of my offer. Advice like this was invaluable and is the type of advice I would have expected from my solicitor or a buyers agent. Overall, Simon and his team are extremely knowledgable in all parts of the property purchasing process - although the formal service they offer is mortgage broking, working with them means you have a trusted partner that will guide you through every aspect of the process. 10/10, could not rate highly enough.

Simon's communication was exceptional. He always responsive, thoughtful, and patient. One thing that really stood out was the personal touch he brought throughout the process, including detailed voice notes that helped explain important moments clearly and thoroughly. He took the time to explain complex ideas in a way that was easy to understand. His professionalism, care, and genuine willingness to help made the entire experience smooth and pleasant. I had a very positive experience working with Simon and would absolutely recommend him to anyone looking for a knowledgeable, reliable, and supportive mortgage broker!

As a first home buyer, Simon was very patient in explaining, the different strategies and type of home loans, looking for the best solution that suited my situation. He is very professional and efficient. Thank you to the team at welcome home loans for making my first home purchase painless

After advising me on the financing for my first home, Simon went on to assist with the refinancing of that loan, as well as subsequent refinancings and financings that enabled me to purchase my second home. The subsequent refinances were particularly involved and required Simon and his team to meet tight timeframes to facilitate the purchase. Simon is very accessible, and his modelling and simulation of different scenarios is extremely helpful in making fully informed decisions. Simon is also very personable and always enjoys a friendly chat. I place a huge amount of confidence and trust in Simon and thoroughly enjoy working with him and his team. I very much look forward to working with Simon and his team on the next transaction!

Simon was very informative in telling me everything that I needed to know about the home loan process and I felt like everything flowed very smoothly. He was very responsive to any questions and made sure that everything was sorted out promptly. I would happily recommend Simon as a broker to anyone looking to buy a property!

I had found Simon on a whim via a quick Google search and booking an initial call with him was one of the best decisions we made. My husband and I started from the veeeerrry start and were very naive coming into preparing to buy our first home. Simon was very knowledgeable, understanding and patient and in explaining the first home buying process to us. He answered all our questions, no matter how silly they were and remained professional and personable the whole time. Because of Simon and the team, our first home buying experience was seamless and we cannot thank them enough. Simon is a genuine person who wants the best for you and will work with you to ensure this happens. We will be referring anyone we know who is looking for a mortgage broker to Simon. Thank you for everything!