Simon Pak Poy

Simon was exceptional from start to finish. Our lending arrangements were reasonably complex, but he took the time to understand exactly what we needed, gave us clear options and made the whole process feel straightforward. He was always available, highly responsive and completely professional throughout. His online system for managing documents and information was also one of the cleanest and easiest I’ve used, which made a potentially painful process remarkably simple. What stood out most was the combination of expertise, responsiveness and absolute discretion. Simon is a consummate professional and someone I trusted completely throughout the process. I could not recommend him highly enough

Simon and his team have provided exceptional service to me for more than 10 years, across multiple property purchases, financing and refinancing. What sets Simon apart is that he is genuinely easy to deal with: approachable, professional, proactive and highly knowledgeable, without ever being pushy. He took the time to understand what I was trying to achieve, find better options, and make what can be a complicated process remarkably straightforward. Simon has also been generous with his advice and has connected me with excellent professionals in areas where he couldn’t directly help. Over the years, his advice has saved me many thousands of dollars and, just as importantly, given me confidence that I’m making the right financial decisions. I wouldn’t hesitate to recommend Simon and his team.

Simon was a wealth of knowledge throughout the whole purchase process, and very responsive to our needs.

We cannot recommend Simon highly enough. We were genuinely blown away by the level of service he provided from start to finish. From day one, Simon worked tirelessly and often night and day. He always responded quickly, even at very short notice. No question was ever too much trouble. He consistently communicated in a clear, structured, and to‑the‑point way, keeping us informed at every step while remaining endlessly patient, kind, and thoughtful. What truly set Simon apart was his ability to take what is normally an emotionally exhausting and stressful property purchase process and completely remove the anxiety from it. He anticipated issues before they arose, calmly guided us through every decision, and went well above and beyond what I have ever experienced with any financial or property professional. I’ve never encountered service of this calibre before. Simon didn’t just manage the process he supported us through it, which made all the difference. Thanks to him, what could have been an overwhelming experience felt controlled, transparent, and genuinely achievable. If you are looking for someone you can completely trust and someone who is highly competent, responsive, and truly cares, Simon is exceptional. We would recommend him without hesitation. Thanks, Michelle McPherson and Lachlan McDonald

Couldn’t recommend Simon more highly. He is super knowledgeable, really insightful, and helped us restructure all of our property loans. The end result was amazing, far better than we expected, and it has put us in a much stronger financial position. We really appreciated Simon's professionalism, expertise, and the way this team made what could have been a complicated process feel straightforward and manageable.

Always willing to be of assistance. No issue too difficult to address.