Seems to be a lack of communication. Moved in 2 weeks ago and have been chasing answers to questions since.

Marriott Lane Real Estate

star   4.9   (302 reviews)

The team at Marriott Lane Real Estate has been managing our small property in North Sydney with exceptional efficiency and accuracy. Their communication is outstanding—clear, prompt, and proactive—making the entire process smooth and stress-free. We have worked closely with both Shant and Sabine, and they have each been absolutely fantastic. Their confidence in their abilities, along with their thoughtful and reliable recommendations, gives us complete peace of mind. The administrative support is excellent, and every interaction reflects professionalism and genuine care. We have used other agents in the past, and Marriott Lane is by far the best. We highly recommend their services to anyone seeking top-tier property management.

Marriott Lane Real Estate

star   4.9   (302 reviews)

Have had a great experience as a Landlord so far with Marriott Lane: - Quick to respond (First agent to revert across the panel that was emailed) to a leasing request for proposal - RFP Response included ML’s professional brief over services, along with written responses to specific questions I had - Met in person (the managing agents who would handle the day-to-day activities), 2 days later post email RFP response to go over priorities and what is most meaningful to me, key timelines, and what I would value as part of a managing agent arrangement. Also discussed current rental market environment specific to the area where my property is located and was provided an estimated rental rate (desktop*, without seeing the property in person) - Able to commence leasing campaign 2 days after granting access to the property, this included physical inspection, reaffirm original rental estimate, marketing photos being completed and advertisements being posted on major channels - Extremely seamless handover between the agents at ML with staff on leave or out of office. Various agents across the case - Daily summary on prospective tenant applications, recommended shortlist following in person viewing, team at ML always returned phone calls before end of the day if missed - Property leased in line with expectations and tenant moved in, all in less than 1 week - Able to have tradespeople in immediately to remedy any works prior to tenant moving in - Overall, would summarise the experience as working with an extremely professional and capable firm. Very pleased that I had decided to go with Marriott Lane

Marriott Lane Real Estate

star   4.9   (302 reviews)

I’ve experienced quite a few maintenance issues at my property when i moved in, and while that’s always frustrating as a tenant, Sabine has consistently gone above and beyond to get everything resolved quickly and efficiently. She’s extremely prompt in responding, always keeps me updated on progress, and makes sure the right people are contacted straight away to sort things out. I really appreciate how proactive she is and she has handled everything with professionalism and a genuine care for making sure I’m comfortable in my home. It’s rare to find an agent who communicates this well and acts so quickly, and I really value her reliability and effort in ensuring everything is sorted properly each time.

Marriott Lane Real Estate

star   4.9   (302 reviews)

Matthew Hanlon and Christine are clear and helpful regarding information

Marriott Lane Real Estate

star   4.9   (302 reviews)

Sabine from Marriott Lane found us a wonderful new tenant for our property. Her professionalism and thorough market knowledge of the local market shone through. We highly recommend Marriott Lane Property Management. Thanks Sabine

Marriott Lane Real Estate

star   4.9   (302 reviews)

Angelo was professional and friendly. Communication was smooth and prompt. Highly recommended.

Marriott Lane Real Estate

star   4.9   (302 reviews)

The agent gave me the wrong reference number. He never apologized or clarified his mistake when forwarding an email with the correct one which I missed. UI could’ve used the right one if he was more humble and clear about the error he committed. Communication issues.

Marriott Lane Real Estate

star   4.9   (302 reviews)

We had no hesitation appointing Matthew Hanlon to represent our Kirribilli property. Matthew demonstrated a sound understanding of the local market and offered helpful, objective advice. Matthew goes above and beyond, is efficient in his communication and liaises after hours as required. Our property was tenanted as soon as it hit the market. We are confident of having a long and productive relationship with Marriott Lane thanks to Matthew.

Marriott Lane Real Estate

star   4.9   (302 reviews)

We have had dealings with Marriott Lane for many years and they have always provided excellent service. We would not hesitate to recommend them highly. Most recently they found tenants for our rental property following the first open house at a very good rental. We were delighted.

Marriott Lane Real Estate

star   4.9   (302 reviews)

Easy, clear communication and help throughout whole process from first inspection and signing the lease.

Marriott Lane Real Estate

star   4.9   (302 reviews)

Finding a new home to rent in Sydney is no easy task. The team that assisted us (Matt and Julian) are exceptionally professional and handled the process swiftly and with care. A knowledgable, and confident team with excellent communication. I hope we don’t have to move again any time soon, but if so, I know who I’ll be contacting!

Marriott Lane Real Estate

star   4.9   (302 reviews)