Always a pleasure to deal with, every step of the way.

Image Property Aspley

star   4.9   (952 reviews)

Communication has been very poor at crucial times with no responses to emails or phone calls meaning I’ve had to follow up on things like overdue rent, tenants moving out/in and application statuses. Open homes continuously being scheduled once per week at 3:15pm on Monday afternoons is not favorable, even after telling the agent I don’t want them at that time. Pricing is competitive with other real estates although the value from Image is not really there. Will be looking at changing agents once lease is up.

Image Property Aspley

star   4.9   (952 reviews)

Image properties demonstrated a thorough understanding of the rental market and was able to secure reliable and responsible tenants quickly. They conducted thorough background checks and made sure that each tenant was a good fit for the property, which has led to a smooth and successful renting experience. Overall, I would highly recommend them to anyone in need of property management services. They are knowledgeable, reliable, and genuinely care about their clients and their properties.

Image Property Aspley

star   4.9   (952 reviews)

I purchased by property through Image some years ago and they have managed the rental. The property managers are so in tune with the needs of my property and quickly make requests on behalf of the tenants and myself. Their attention to detail and constant communication means I am not concerned about my property

Image Property Aspley

star   4.9   (952 reviews)

Highly detailed review of tenants who applied for property, allowing us to make an informed decision as to the best applicants to proceed with.

Image Property Aspley

star   4.9   (952 reviews)

Image property is providing a professional and outstanding service. They have a high level of communication, which is clear, concise and makes managing our property portfolio seamless. Image plan ahead effectively, ensuring that we maximise the return on our investment. A special thank you to Samantha our property manager, who goes above and beyond to assist us with our needs and exceeds our expectations.

Image Property Aspley

star   4.9   (952 reviews)

Great Service. Image Property Aspley took care of everything and kept me up to date, particularly important as I am in a different State. Would highly recommend.

Image Property Aspley

star   4.9   (952 reviews)

Image Property Aspley took care of everything and kept me up to date, particularly important as I am in a different State. Would highly recommend.

Image Property Aspley

star   4.9   (952 reviews)

Great communication throughout process and always very professional.

Image Property Aspley

star   4.9   (952 reviews)

From the moment Joel rang to introduce himself back in 2014, I knew I was in the right hands.He was full of energy and optimism as he started up his new company. Now nearly 10 years later we are looked after by his friendly, thorough and efficient staff. They are always available for my questions and updating me on quotes (even when I forget where I'm up to). The easy to use portal ,that they use ,means I can check in anytime to see how the property is running, rents received and inspections. This makes it easier as we are interstate and have only seen our investment property once. Congratulations Image Property. A well run business that I am happy to have as my agent

Image Property Aspley

star   4.9   (952 reviews)

Kirsty and the team at Image have been absolutely brilliant in helping me lease my property. They have been so swift and efficient in organising maintenance and getting the property ready for the wonderful marketing campaign. Always helpful and responsive, I know the house is in safe hands. I can't speak more highly of them. 200% recommended!

Image Property Aspley

star   4.9   (952 reviews)

I highly recommend Image Property - just been taken through speedy, smooth and successful letting campaigns for my new duplex as an interstate and nervous first-time landlord and I'm so grateful for them. My recently assigned property manager, Katie, has been proactive in communicating with me and inviting questions and takes initiative to provide support. Sian, who lead my onboarding and letting campaigns, is just in a class of her own among the impressive BDMs that I spoke to when researching property management agencies. Communication and customer care are exceptional - clear and regular updates via phone, email and info easily accessible on the systems that Image uses. Helpful advice, answers to questions and expertise and information always forthcoming. Informative reports after each open inspection, followed up with phone call. Flexible in balancing needs of landlord and tenant, which I appreciate. Most of all, empathy and understanding - I felt so understood and supported. Provide the information, advice and support that feels just right, and always professional and respectful. It was all reassuring and made it easier to make decisions quickly. Exceptional flexibility and speed - I was amazed that handover was arranged within 24 hours and ads were up the day after handover of keys, inspections conducted and one unit let out all within a week (including Easter long weekend) while the other unit was let the following week. Service and expertise - the Image team took care of everything to get a newly-built duplex ready for lease within a very quick timeframe, so I could just relax as an interstate landlord. Systems and processes - PropertyMe is easy to use, I've received regular emails at intervals. Can only conclude there are strong processes and systems in place as there were many people and steps involved in getting to this stage, but I had one point of contact and it has been all so speedy and smooth.

Image Property Aspley

star   4.9   (952 reviews)