First off yes AUV sold my property and I wouldn’t use them again. The property sold itself due to its location. For TY and Louis it’s that they sold the property for me it’s the overall experience dealing with them. TY would do open days and in the beginning I would get a phone call however after that I would not even receive a text message with any updates. Based on my communication and experience with them I won’t be using them again for either buying or selling so I can’t recommend them either. I am happy to share screenshots of any text messages I have received or sent to TY or Louis to show what was exchanged in those text messages and also show the evidence that the date of certain open houses I never received an update on how the open house went.

Ty Chea

star   4.8   (155 reviews)

First off yes AUV sold my property and I wouldn’t use them again. The property sold itself due to its location. Before Louis and Ty signs u up as a client they are available to answer any questions or even meet you after hours. Louis came to me at 7.30-8:00 pm at night to get me to sign with AUV to sell my property however when it came to show me a written offer that he received on Sunday he was so busy that he couldn’t meet me till Wednesday evening. I asked him to text me the copy of the offer however he didn’t do that till he had physically shown me the offer after Wednesday evening. At the beginning of the campaign I would get updates about the open but after that I didn’t even get a text message regarding the open houses and the response. I even had to send them a text message asking them to quote the price I wanted for my property as they had listed it for below $600k and I wanted more for it. For Louis and TY they say they sold the property and that’s the result. However for me the whole experience with them was painful and I wouldn’t use them let alone recommend them to anyone. I even took the drastic step of contacting consumer affairs regarding my experience. I am More than happy to share all the text messages exchanged with both Louis and TY to show you what my experience was like. They asked me to do a video for them after the sale of the property and I refused. It’s taken me 3 months to write this review as I wasn’t going to say anything however it’s important for vendors to know what my experience was like so they can go with open eyes.

Louis Lin

star   4.9   (121 reviews)

Very professional, serious and responsible, in a very short time to help us auction the most satisfactory price, thank you very much!

Louis Lin

star   4.9   (121 reviews)

Professional, patient and responsible.

Louis Lin

star   4.9   (121 reviews)

Ty has a great local knowledge in Clayton, always answered his phone, and has a network that found us a great buyer for our property, even though we hadn't even gone to market. An outstanding achievement.

Ty Chea

star   4.8   (155 reviews)

I have given the opportunity to one of the real estate company in Clayton. They persuaded me to let them sell my property for the agreed price at the start, we spent a few grand on advertising and the loan payment during the inspection period. Half way through the campaign, they said they can’t achieve what they have promised and they would only emphasize on the market decided how much I can sell my property for. At the end they failed to sell my property and we were very disappointed after investing the time, effort, money in this campaign. Therefore, we asked to be released from the contract for them to sell the property which they have promised at the start. However, they played dodgy and refused my request. It costed me a lot of money as the property had been empty for a period of time. I went to Ty Chea at AUV for help and advice. He offered to help and sell my property for an agreed price. He planned the whole campaign for me professionally and put everything every promise in writings as he knows I had bad experience. Therefore, I have decided to give me the opportunity. He is very understanding and helpful. He managed to find a short term tenant for me during the campaign to help minimise my loss. We waited for the initial contract to expire and he eventually sold my property at the agreed price. I was so pleased and impressed. He cares about his clients and he always put his clients in the first place. He is always on the client’s side and put his clients in the most favourable position. I am 100% satisfied with his service and would highly recommend him to my friends and family.

Ty Chea

star   4.8   (155 reviews)

Hi highly recommend Ty great experience down to earth and tells you as it is Sold my Property for a 1/4 of a Mil more then the previous agent that I had engaged to sell the property

Ty Chea

star   4.8   (155 reviews)

Louis is very helpful in handling the purchase of an apartment. His property management team took over the leasing of another apartment for us effortlessly.

Louis Lin

star   4.9   (121 reviews)

Louis help to answer all my questions as this was my first purchase and was alittle nervous and concerned that i made the wrong decision. His team was very helpful and also the after sale service offered when i met some small issues around the house was tremendous. I would definitely look to work with him in the future.

Louis Lin

star   4.9   (121 reviews)

Louis is the smartest agent I dealing with. I wish his company getting better and better.

Louis Lin

star   4.9   (121 reviews)

Ty and his team were able to get a better result than we expected within 2 weeks of listing with them. They worked within the limitations we requested and were flexible with their commission. We have dealt with other agents and found AUV real estate refreshingly different. There was no pressure for a long and extended exclusivity period and no weekly meetings with fancy colour 10 page market analysis reports. With their experience and knowledge of the area they told us what we needed to hear, not what wanted to hear. GOOD job to Ty and his team. Will definitely us them again.

Ty Chea

star   4.8   (155 reviews)

Even though we haven't met in person (I normally dealt with Ty and Angelina), I knew all your effort for this sales and really appreciated. All of you, Ty and Angelina are a very good team at AUV. And you brought this very reasonable offer for me in a tight market and I am really glad we had a deal. Thank you and I am looking forward to working with you again in the near future.

Louis Lin

star   4.9   (121 reviews)