Windsor QLD 4030
Unit
•I am generally satisfied with the level of service. The week in week out management of my properties is of a professional standard that you would expect of any agency. But the test of a good agency is the outcomes delivered outside of the day to day routine. Can't say that I am pleased to be the one paying because a tenant called out for a lock smith on a Sunday. I wonder how I am the one left carrying the can for something that I had no involvement in. The relationship is meant to be that the property owner stands removed from the day to day management of investment properties, so exactly how is it that I am the one paying for the Sunday call out to a locksmith?
Moved into a filthy house, didn't give me all the keys needed so got locked out of my new home, had to call an afterhours locksmith which they are refusing to reimburse stating I needed written permission to access my own home, which if it wasn't the weekend wouldnt of been a problem. Have multiple agents emailing without clear indications of who actually is the property manager. Absolutely a joke of a real estate that doesn't care at all about their clients.