Dishonest and not helpful

My experience with Omar from AMS was extremely disappointing and unprofessional. From the beginning, it felt like he only worked in the seller’s interest and provided no real support to me as the buyer. He did not help at all in dealing with the seller or explaining important details during the process. Just before settlement, when the property was under legal guidance, I tried multiple times to contact him regarding important matters. He completely refused to answer or respond. At handover, I was given almost nothing related to the property — only a few window keys and one garage key. When I asked about the remaining keys and access, he said that was all he had. This was despite previously promising that the owner would provide all appliance information and all keys, including the digital front door lock access — which never happened. I purchased the house at auction. During the final inspection, I was told the property would be handed over “as is.” The house was left in very poor condition: dirty floors and carpets, items left behind by the vendor, missing keys, and no proper handover. When I raised concerns, Omar said he could not come back or assist further. Overall, this was a terrible experience. The lack of professionalism, communication, and basic support was shocking. The company itself was no better — no one was helpful or willing to take responsibility. I would not recommend this agent or agency to anyone.