Kaining has been a great agent for my family both for buying and selling a property. She has been consistently responisve, a good listener, great negotiator and communicator. Most of all I really liked her genuine attitude.
Kaining Ma
Reilly has a refreshingly open approach. Pre-sale he walked us through the house and described what he would say to prospective buyers. What not to spend time or money on, what items of furniture etc to leave, and what to remove. Elements to keep in the garden and what landscape works were worth doing. We were able, with Reilly’s advice, to present the house in the best possible way. Prospective buyers could see the opportunities and options to make this their next home for their growing family. Ours was a deceased estate and Reilly and his staff worked easily with us and our solicitors in determining the appropriate way forward. All of the Fletchers sales staff are professional and thorough, and all on the same page. Open for inspections were well organised and well attended. And the team were flexible in opening times and special requests. Any queries by us were promptly followed up, and good advice freely given. Reilly prepared us thoroughly for the auction process, and what to expect on the day. His team were very well prepared, and supported us throughout the process. Reilly had a clear strategy for the auction, and following on from the open for inspection process and following up the many sales inquiries ensured we had a number of serious buyers turn up at the auction. The auction itself was very well organised and run. In a clear and timely manner Reilly sought the first bids, and whilst reminding the prospective buyers why they were there, and what a great opportunity this home was, led the bidding to the reserve, and put the house on the market. Reilly continued the auction process, and the reserve was exceeded, and we are very happy with this result. The Fletchers sales process led by Reilly was refreshing. We were kept informed and regularly updated by him, and by his team, on open for inspections and inquiries. The Fletchers accounts and admin staff were great. Prompt, clear and very helpful, we were kept informed in every step of the way.
Reilly Waterfield
Kaining was extremely helpful, open, transparent, and reliable through the whole selling process. She always responded promptly all the time to answer my questions. More importantly, she made sale campaign ran smoothly and efficient thanks to Kaining’s organisation, with a well-timed strategy that achieved a great result after multiple offers were received. Highly recommended!
Kaining Ma
Kaining is definitely best agent in the area. She did a fantastic job，it was quick，efficient and very professional. I was very satisfied and would recommend to my friends. Good work and great team!!
Kaining Ma
4 weeks seems like an incredibly short time in which to have achieved a Great result. On meeting Reilly, we immediately felt confident with his approach and manner. He proved to be Accurate with his advice; and was Honest with his feedback. Reilly is also an Excellent Auctioneer!...I would Highly recommend him. I would also like to Thank Reilly's team; Andrew Sharples, Jessica & Cassandra... Your professionalism and support, have been Greatly appreciated. Thank you.
Reilly Waterfield
She can listen carefully to our needs and provide professional guidance, analysis and advice according to our family situation, budget and family members' thoughts on the house. In the process of contract negotiation, She is always strive for fairness and justice in modifying bias terms of the contract; in the negotiation of price, she have achieved satisfaction of both parties. After the signing of contract, due to language barriers, she helped organized professional building & pest inspector. Also helped us translate the report. At present, she is also putting forward further professional plans for our family's real estate arrangement. We trust and thank her very much.
Kaining Ma
Kaining Ma is the best agent we have encountered so far. The time of our selling was rather difficult, but Kaining was able to provide us with the best result possible at the time. She went for the extra mile for us and provided us with very deep market insights and peace of mind. The entire selling process for us was easy and peaceful because she and her team has took over all the hard work! Absolutely recommend her to everyone want to sell their property, especially in the challenging market.
Kaining Ma
Reilly was careful to underpromise, then over deliver. He has great auctioneer skills too. Had the crowd captivated. After my selling experience with him, i am happy to recommend.
Reilly Waterfield
Kaining Ma was very helpful and professional throughout the purchasing process. She was flexible and accommodating. Many thanks
Kaining Ma
Although we sold the house below our expectation but we understand the market status and appreciated all the advice we have received from Reilly.
Reilly Waterfield
When we engaged Fletchers to sell our 'not the typical home' Kaining and Reilly suggested a target buyer profile and approach that was different from other agents but turned out to be spot on and we sold in 3 weeks. We also appreciated Kaining always being contactable and contacting us before and after each inspection with an update.
Kaining Ma
I have to say that from last two experiences of selling and purchasing with Kaining at Fletchers is extremely postive. She has years of experiences, and excellent working skills, understands perfectly of client' demand and providing not just a single service or infomation, but a solution that actually solved the problem. I and my family are very appriciated for what she has done for us,
Kaining Ma
