Jess is the property manager for our house and moving into a rental hasn’t been this smooth before. Jess is always contactable and takes actions that are need very promptly. Thank you Jess.
Harcourts Refined
Harcourts have been excellent. Prompt and professional. Found a suitable tenant and communicated clearly throughout the process.
Harcourts Refined
Me and my wife had the easiest experience to rent our property due to Lucy Boland 's market knowledge and professionalism
Harcourts Refined
Being an interstate investor, we were looking for a property management company who is highly professional, service oriented and transparent. Harcourts Refined Yarrabilba QLD ticked all the boxes. We met Shanae Vollbrecht, BDM in her office and were impressed with the process and the service provided by the agency. Her in-depth knowledge on the local market is excellent and gave us a lot of confidence to make our mind to go with the agency for our property management needs. I have no hesitation in recommending Harcourts Refined Yarrabilba who are in looking for help with their real estate needs in the area.
Harcourts Refined
Great communication, efficient and excellent service. Moved in with no issues at all.
Harcourts Refined
Shanae was fantastic when it came to letting my property, from keeping me updated throughout the whole process to going above & beyond even working overtime to make sure she could get the best result. I could not recommend Shanae & Harcourts Refined more!
Harcourts Refined
We decided to change our property management to Shanae at Harcourts and we are so glad we did. The communication and expectations far exceed the previous management. After constantly seeking answers and communication from our previous management who have left the property with thousands of dollars of damage we were ready to give up and sell. Due to Shanae’s communication, professionalism and market knowledge we are sure that the next 12 months will be stress free. Thankyou!
Harcourts Refined
Dealing with Shanae was a pleasure. Easy to talk to and professional, nothing was a problem .
Harcourts Refined
1. INITIAL COMMUNICATION WAS TIMELY, EFFICIENT AND EXPRESSIVE Shanae has been a pleasure to interact with and has blown me away with multiple responses, including after hours and over the weekend if they were urgent or pending decisions. 2. FIRST OFFER WAS THE BEST OFFER First offers in, I then conducted an in-depth comparison of the top three agent offers. Harcourts was winning on all areas with regards to value and overall service. 3. ALL INTERACTIONS WERE OF HIGH STANDARD AND PROFESSIONALISM All communication with Shanae has been exemplary. She is a standout in an industry known for junior or inexperienced staff cutting their teeth on customer service. Save yourself the hassle, hire a professional. 4. EXPERT MARKET COMPARISONS AND EXAMPLES Shanae and her local team were able to provide me with a list of examples of the current market, current trends and ‘what the word on the street is’ which gave me confidence is hiring a local agent. 5. REAL ADVICE FROM A LOCAL AGENT Shanae mentioned seven comparable properties she had leased and including three in my street. It was a huge help in understanding how my property compares. 6. CONFIDENT IN ACHIEVING THE BEST RENTAL AMOUNT AND DELIVERING IT We secured a 2-year lease, $20pw above my expectations thanks to Harcourts pool of tenants and low vacancy rate. 7. OFF MARKET LETTING – SAVED $10PW IN FOR FIRST 12 MONTHS This is a big one! This saved me $500 in advertising and marketing costs. 8. GREAT TENANT CHOICES I was able to choose a fantastic tenant to be the first to enjoy this new home. 9. HELP SETTING UP PROPERTY AND COLLECTED KEYS FROM MY BUILDER Shanae helped with handover and collection of keys from over an hour away. 10. EXCELLENT HANDOVER, INGOING TENANT GIFT, EASY USE TECHNOLOGY Invited to use their online app, Tenant move-in date was quick & new tenants received a welcome gift from Harcourts. Thank you, Shanae, it’s been fantastic dealing with you!! 100% satisfied I Chose Harcourts Refined.
Harcourts Refined
From initial contact to tenants moving in has been a very easy process. Shanae has been friendly, professional and beyond helpful. Her knowledge of property management is 2nd to none. Every silly question was answered without judgement! It's been a smooth, easy and pleasant experience.
Harcourts Refined
Shanae was a bright star in our difficult request to find a house for us and our 4 kids. Without Shanae's amazing help we would still be looking and possibly soon to be homeless. Shanae went completely above and beyond for our family!! We would absolutely recommend Shanae every time.
Harcourts Refined
I have had a great experience with Harcourts. I have a rental through them and have had no issues at all. There's been great communication, anytime I have a question or I am unsure about something, it's answered straightaway.
Harcourts Refined
