Henzells Agency was fantastic to deal with. My first contact was with Jonathan Elston. He was so good to deal with- he was always happy and a pleasure to talk to. He is definitely an asset to the Henzells team. Thank you for making my experience very positive. Looking forward to everything running smoothly with the renting of my property. Thank you. :)
Henzells Agency
We have recently gone through becoming first time Landlords with Henzells, it wasn't a great experience. We had difficulty getting in contact with our rental agent ( always had to leave messages and often wouldn't hear back), we felt left out of the application process and I was told that one interested party was a definite NO , with no further explanation or opportunity to ask why. Yes, our house is now rented but not after being told that Henzells had all the keys required then told that they were missing a front door security screen key ( after we had left the state ). We had made our house available for the carpet clean, bond clean etc from the 17 / 11 and it still had not been completed until the day prior to the new renters moving in. I had asked for the invoices to be emailed to me ( us ) and had been told on numerous occasions * by the Business Development Manager that we would receive two weeks rent on or around the 3rd Dec and he would arrange the invoices to be sent to us so I could pay separately.....well it wasn't until Mon 3rd in the afternoon that myself and my husband received an email informing us that all invoices were deducted from the first two weeks rent , leaving us VERY short on available funds. One of the invoices charged $77 for tidying up the back (micro small) patio and the front yard*** we had never agreed to this being done, and no discussion for this being needed *** as the neighbour was happy to do this for free or us. *** Communication with landlords is very important *** I have lost trust in Henzells and at this stage am considering using another company once our renters have completed the lease.
Henzells Agency
Thank you so much to the team at Henzells for your excellent communication, fast responses, can do attitude and keeping me up to date every step of the way with my new tenancy. Michelle’s down to earth and approachability from the word go, she even came back for me to measure a few things.. Abby’s email responses have been almost instaneous and Mikaela’s knowledge and fresh approach to going above and beyond made me realise this team is simply all over it!! You have been amazing thus far and I look forward to the next 12 months!!
Henzells Agency
They are very professional, but at the same time they are caring and nothing is to much trouble for them.
Henzells Agency
Henzells made our renting process easy, they accommodated our busy schedule by arranging appointments to meet our needs. They done what they said they would do, always helpful and cheerful.
Henzells Agency
Staff have all been most efficient and helpful and I was well informed during the whole rental application process.
Henzells Agency
The team at Henzells provided us with amazing service - very professional, knowledgeable and courteous. Communication was top notch and we were consulted every step of the way and our mind put at ease. We would highly recommend Henzells to any Landlord looking for a seamless experience!
Henzells Agency
My property has been managed by Henzells Agency for over 22 years - since 26 April 1996. I have always found the staff to be efficient, helpful and friendly, and have complete confidence in them.
Henzells Agency
Would recommend Henzells as an agency to rent through. We found them helpful, knowledgeable and approachable throughout the tenancy term (18 months).
Henzells Agency
Staff are both efficient and caring highly recommend
Henzells Agency
Michelle & Tanya from permanent rentals have been amazing to deal with. So easy to talk to and nothing was a problem. I really felt supported by the girls and highly commend them on their excellent service. You girls rock!!!!!
Henzells Agency
