Unfortunately, our experience with Highland Sutherland was not as positive as we had expected. As new tenants moving into the property, we received very little guidance regarding basic utilities such as electricity, gas, water and internet/NBN. We had to work out most of these arrangements ourselves Overall, the process felt quite transactional and impersonal. Communication was generally polite, but we did not feel particularly supported during the move-in process. Compared with our previous experience renting through another agency, this experience has unfortunately been much less smooth and reassuring. We hope the level of communication and support for new tenants can be improved in the future.

Highland Sutherland

star   4.9   (1200 reviews)

All the above key areas in the services provided by Sheilla Hancock are outstanding, and go beyond, to ensure that the Client is fully satisfied with his objectives, and also go beyond that, by suggesting further inputs which will enhance the Client's goals.

Highland Sutherland

star   4.9   (1200 reviews)

Brad and his team are standouts in the property management experience. Market knowledge is spot on and their attention to detail is second to none that I have found in our many years of letting properties.

Highland Sutherland

star   4.9   (1200 reviews)

I found both Layla and Jasmine incredibly easy to talk to. They were friendly, approachable and genuinely took the time to listen to my needs and answer all of my questions when showing me the rental property. Their communication and professionalism were excellent, and I felt very comfortable dealing with them throughout the process. They were both helpful, knowledgeable and made the whole experience easy and stress-free. I couldn’t have asked for better service and would highly recommend Layla and Jasmine to anyone looking for friendly, professional and attentive real estate agents. They are a credit to the agency!

Highland Sutherland

star   4.9   (1200 reviews)

Highland Sutherland made renting through them a genuinely positive experience. Communication was excellent — prompt, clear responses and regular updates meant I was never left chasing information. Everything was handled professionally, from the inspection through to signing, with no delays or surprises. A special mention for the extra services offered, like helping connect utilities — it made moving in an absolute breeze. I'd happily recommend them to anyone looking to rent.

Highland Sutherland

star   4.9   (1200 reviews)

Fantastic agent! Extremely helpful, friendly and efficient throughout the whole process. Communication was excellent, and nothing was ever too much trouble. Made everything easy and stress-free. Highly recommend!

Highland Sutherland

star   4.9   (1200 reviews)

Sheila and her team were highly professional and continually kept me in the loop. Sheila had an in depth understanding of the market which resulted in a very quick and satisfactory result. Highly recommended. Nick

Highland Sutherland

star   4.9   (1200 reviews)

I couldn't be happier with the 5-star service I have received from my Property Manager, Sarah King. Highly efficient and professional with a personable manner making dealing with her a pleasure. Sarah is responsive and her attention to detail is admirable, going above and beyond and nothing seems to be too difficult. I would highly recommend Sarah to anyone hoping for an stress-free experience when preparing to lease out their property. Absolutely outstanding service provided by Sarah King.

Highland Sutherland

star   4.9   (1200 reviews)

They kept in touch and sent recommendations for different services eg removalists

Highland Sutherland

star   4.9   (1200 reviews)

The Hylands team made the whole experience very comfortable with a very professional service

Highland Sutherland

star   4.9   (1200 reviews)

Keira has been great to deal with and has been very responsive to all of our requests. She has been very quick to get maintenance issues sorted out and to find new tenants for our unit.

Highland Sutherland

star   4.9   (1200 reviews)

We went with Highland to help lease out our investment property after buying a new home. They were very helpful assisting us getting different trades through the property and also having it ready for inspections. Within weeks we had a really good tenant locked in and they managed to secure a great rental rate as well. Very happy with the process overall!

Highland Sutherland

star   4.9   (1200 reviews)