starstarstarstarstar 6 months ago
Regular updates provided, however key information and clear communication were often missing
The tenant vacated the property in December, which is understandably one of the busiest and most challenging periods due to higher vacancy rates. From about a month prior, frequent and accurate updates were particularly important during this time. While weekly updates were provided, many key details were not proactively communicated.
For example, essential information such as whether the previous tenant vacated the property without issues and whether all keys were returned was not clearly confirmed upfront. I often had to follow up myself, and even then, the responses were brief and partial, such as simply being told the tenant had vacated on time. Clarification regarding whether the tenant left without issues was only provided almost two weeks later. Additionally, although I was initially informed that there was no damage, it later became apparent that there was damage, and it was also discovered that not all keys had been returned by the previous tenant. Unfortunately, these were matters I had specifically asked about in advance, yet they were omitted from earlier updates.
During the process of securing a new tenant, communication gaps continued. In many instances, only part of my questions were addressed in email responses, which required me to follow up repeatedly for clarification. While I could see genuine effort from the property manager to respond promptly and remain engaged, the lack of detail and completeness in communication led to avoidable misunderstandings.
Overall, although I appreciate the effort and responsiveness shown, there is significant room for improvement in terms of attention to detail and proactive communication. These issues resulted in unnecessary frustration and stress, and clearer, more thorough communication would greatly improve the experience.
Image Property Aspley
star 4.9 (931 reviews)
