Excellent communication

Image Property Gold Coast

star   4.9   (194 reviews)

I had to deal with Beau Zraikat for some paperwork for my property, and he was amazing from the beggining. I’ve never had such a nice experience with a real estate property manager as I had with him. He is very proactive and looked after us in a very good way. I could clearly saw that he cares about the job and he is doing an amazing job with customers. I wish everyone worked like him in this industry. Thank you for the quick help Beau!

Image Property Gold Coast

star   4.9   (194 reviews)

I've been really happy with the property management team at Image Property Gold Coast for my Mermaid Beach property. The team has been responsive and organized from the start, handling tenant applications and body corporate coordination smoothly. Communication has been clear and proactive throughout the settlement and lease-up process. Would recommend to anyone with an investment property on the Gold Coast.

Image Property Gold Coast

star   4.9   (194 reviews)

So far, our experience with Image property has been very smooth! We’ve had great communication throughout the application/approval process and even to picking up the keys!

Image Property Gold Coast

star   4.9   (194 reviews)

Leased my first apartment with Image Property Gold Coast. Being the first time applying for any property, I felt sometimes that I got lost in the process & next steps. That would be my only concern, which was around following up with my agent a few times in order to organise my interstate move and just to fully understand what to do next and where to go. Other than that, was a good experience. Still have some hiccups to be resolved around my parking allocation but mostly to do with the apartment itself.

Image Property Gold Coast

star   4.9   (194 reviews)

We moved into the property expecting it to have been properly cleaned and prepared for new tenants, but on arrival we found a number of cleanliness issues, including faeces left in the toilet, a pregnancy test out by the hot water cylinder, toothpaste residue, dirty floors and windows, a dirty dishwasher that doesn’t even work, unemptied bins with a large number of flies/maggots, and fruit flies throughout the property, honestly I could go on. We also discovered a number of maintenance and safety concerns after moving in. What has been particularly disappointing is the lack of acknowledgement and accountability when these issues have been raised with the property manager. We have tried to communicate respectfully and give the agent an opportunity to address our concerns, but we have not felt that they have been taken seriously. As tenants, we understand that properties aren’t always perfect, but we do expect a property to be reasonably clean and maintained when we move in, and we expect our concerns to be acknowledged and dealt with professionally. Extremely frustrated and disappointed.

Image Property Gold Coast

star   4.9   (194 reviews)

We have been using Image Property in Palm Beach to manage our two properties since they commenced trading at that location. We have always found them to be extremely knowledgeable, professional and on top of their game. In particular our rental manager Alexia has always gone above and beyond to ensure we receive the best possible outcomes - not only for ourselves but also for our tenants who are just as important. We would have no hesitation in recommending this organisation and particularly Alexia to those seeking a reliable and professional organisation.

Image Property Gold Coast

star   4.9   (194 reviews)

It may be blunt but I’ve only had bad experiences in the past with property managers who do the bare minimum. This was not the case with Venessa and Denise. Both very professional, good at communicating and easy to work with. Hope to have an agent as good as them in the future.

Image Property Gold Coast

star   4.9   (194 reviews)

I cannot thank Alexia Kang and the team at Image Property Palm Beach enough for their exceptional handling of a very challenging tenant situation. What would have been an immensely stressful ordeal for me was expertly handled with absolute professionalism, clear communication and swift action from the day Alexia took over the management of my property. She took complete ownership of the problem, kept me informed at every step and quickly achieved a successful resolution, with ideal new tenants secured at a single open for inspection. If you are looking for the peace of mind that can only come with a property manager who goes above and beyond to truly protect your investment, I wholeheartedly recommend Alexia Kang at Image Property.

Image Property Gold Coast

star   4.9   (194 reviews)

We work closely with our clients to provide a positive, well-managed experience, and much of our business comes through recommendations and shared experiences. If you’re happy to do so, we would really value a few words about your experience working with our team.

Image Property Gold Coast

star   4.9   (194 reviews)