Image Property West End
Unprofessional
Booked a house inspection, drove 13 hours to see our house and no one was there. No called or emailed to cancel this meeting. When we rang the main office, they couldn’t get hold of anyone from west end branch. The house was filthy, when it should have been cleaned PRIOR to house viewings. House looks rundown screen windows broken, sine blinds torn, visible door marks from previous owners but was NOT communicated to us at all.
J
Jerica Reyes
Landlord
Hi Jerica,
Thank you for taking the time to share your experience. We genuinely understand how disappointing and frustrating that situation would have been, especially after travelling such a long distance for the inspection.
Since then, we have had the opportunity to speak directly and work through the concerns together. The property has now been brought back to standard, and a new tenant is in place. We truly appreciate the open communication and the chance to resolve the matter positively.
Please don’t hesitate to reach out if there is ever anything further we can assist with.
responded on 13 Feb 2026
