Image Property West End's reviews
Image Property West End

Image Property West End

  4.8   (231 reviews)

75 Naples Court

Image Property West End helped lease this property

Price not available
Redbank
Other

3 months ago

Lack of understanding because of frequently changing property managers

I had loss of rent for about 3 weeks while the renting campaign has started a month ago. Since company had been changing managing agents frequently, it created lack of understanding of owner needs between the agent. It could have been rented earlier but there was lack of communication between agent and the owner. Agent would not pick up calls during this time and it was hard to explain things in email when I wanted to have thorough communication. I wasn’t expecting such a delay to get the right tenant. Upon rejecting few applications, agent then tried to understand what results are we looking for? This could have been avoided by having an understanding before starting the renting campaign.

L
Landlord
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Hi Neha, thank you for sharing your feedback. We understand how important clear communication and consistency are when managing an investment property. If you would like to discuss this further, please feel welcome to reach out directly to your property manager. We are always open to feedback and appreciate the opportunity to continue improving.
responded on 05 Mar 2026
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