Best Agent I have ever dealt with, shame about the company he works for

Jack is easily the best agent I have every worked with. He is active, follows leads, got the best price, everything you could want in a sellers agent. However the office he works in would be the worst agency I have dealt with. There communication was abysmal. Twice Jack rang me seeking information, once I had already supplied that information but it had not been passed on to Jack. the other time I had received an email from his agency but they had not copied him in. All in all I would not hesitate to recommend Jack to a friend but I would warn them to be very careful when dealing with others in his office.