First-Time Sellers Beware: Poor Communication and Lack of Follow-Through

Raj and his team initially gave good first impressions to win our business, but after that it all went downhill. Naturally, as first time home sellers, the process can be confusing and unclear, and minimal support was received from Raj and his team. There was a lack of communication about required documentation, etc and when they were expected to be signed. When Raj would call, it was often to hurry and put pressure on us to sign or complete things after they have been sent to us last minute. This lead to important details missed in the contracts. I brought this issue up to Raj and his team, but also acknowledged and took accountability that we also had a responsibility to look over the contracts meticulously. However, upon discussion, there was no improvement at all from Raj and his team during the post feedback. Furthermore, don’t expect your queries to be answered promptly unless you actively follow up with Raj and his team. A more proactive and engaging service would be greatly appreciated to accommodate for first time sellers. We had an incident during the time Raj’s team had our home open for inspections, their team had left the front door completely open (could see into the house and enter). The AC was also left running on the second floor for weeks before we went to check on our home. In my opinion, this was completely unacceptable and was the final factor that shifted my perspective of them. Raj and his team’s proposed price was higher than other agent expectations. However, the final price just ended up being the same as the expectations of the other agents we first compared with! Therefore, my suggestion for this area would be to go with someone with less commission as the sale results will likely just fall within your expectations, but you may have a more positive and supportive experience. I do not recommend Raj and his team.